GEELY Auto Brand-Head of aftersales

Geely Auto International; Zaragoza; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading automotive brand is seeking an experienced after-sales service manager to oversee parts operations and customer service in Zaragoza, Spain. The ideal candidate has over 10 years of experience in automotive aftersales, at least 5 in a senior role. Responsibilities include developing service strategies, managing dealer performance, and ensuring compliance with standards. This position requires strong leadership, strategic thinking, and expertise in supply chain management.

Formación

• 10+ years in automotive aftersales, with 5+ years in a senior leadership role.
• Proven track record in multisite management of parts and technical functions.
• Expertise in supply chain and training frameworks.

Responsabilidades

• Develop and implement after-sales service strategy.
• Oversee parts operations and inventory management.
• Provide technical support and training for service personnel.
• Manage customer service systems to enhance satisfaction.
• Collaborate on after-sales network development.
• Evaluate dealer performance and drive improvements.
• Integrate digital solutions into customer experience.
• Ensure compliance with regulations and standards.
• Lead financial management for the after-sales department.

Conocimientos

Automotive aftersales experience

Leadership

Supply chain management

ERP expertise

Stakeholder management

Problem-solving skills

Herramientas

ERP systems

Digital management systems

Performance analytics platforms

Descripción del empleo

Key Responsibilities

Strategic Planning & Execution

• Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives.
• Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.

Parts Operations Management

• Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.
• Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.
• Drive initiatives to increase parts penetration rates and merchandise sales.

Technical Support & Training

• Organize and manage the technical team to provide technical support and solutions.
• Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.
• Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.

Customer Service & Management

• Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.
• Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.
• Regularly collect customer feedback and drive continuous improvement in service quality.

Network Management & Development

• Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.
• Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.
• Monitor and evaluate the performance of service networks, promoting continuous improvement.

Dealer Management & Performance Evaluation

• Conduct regular performance reviews with dealers.
• Identify improvement opportunities and develop action plans to enhance dealer operational maturity.

Cross-Departmental Collaboration & Brand Experience

• Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.
• Integrate innovative mobile and digital solutions into the customer experience.

Compliance & Risk Management

• Ensure all after-sales operations comply with local regulatory requirements and brand global standards.

Financial Management & Budget Control

• Lead budget preparation, forecasting, and P&L management for the after-sales department.

Qualifications & requirements:

• 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).
• Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.
• Deep understanding of supply chain management, technical service operations, and dealership training frameworks.
• Expertise in ERP, DMS, and aftersales performance analytics platforms.
• Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.
• Superior communication, negotiation, and stakeholder management abilities.
• Strategic thinker with strong problem-solving skills and a customer-centric mindset.