Fullstack Software Engineer (x/f/m) - AI Customer Support

Alan; Almería; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A health technology company is seeking product engineers in Spain to build state-of-the-art AI systems for their growing customer service team. Candidates should have 3+ years of software engineering experience and be excited about developing member-centric solutions. Strong software engineering skills and system architecture knowledge are essential. The role promotes remote work flexibility while valuing in-person collaboration. Join a team that values innovation and personal growth while supporting over a million members across Europe.

Servicios

Stimulating work environment

Strong cultural values

Flexible remote work

Mentorship opportunities

Formación

• 3+ years of experience in software engineering.
• Strong background in system architecture.
• Product-mindset for member-centric solutions.
• Collaborative and enthusiastic about teamwork.
• Fluency in English is required.

Responsabilidades

• Implement new conversational experiences.
• Scale systems and products for more members.
• Influence system architecture and code quality.
• Mentor other engineers and contribute to culture.

Conocimientos

Software engineering

Systems architecture

Back-end engineering

Machine learning (traditional, LLMs)

Voice AI systems

Fluent in English

Herramientas

React

Python/Flask

PostgreSQL

Descripción del empleo

Overview

You. Better. With Alan. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

By connecting all aspects of care (private, public, and direct to consumer) we create the most member‑centric healthcare experience, reducing claims costs while generating new monetisation opportunities.

We partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

Leadership Principles

• Mission is the Boss — We think long‑term and are methodical optimists who take risks, seeking our mission’s success above all else.
• Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
• Radical Transparency — All information is accessible and written‑first, so everyone can make the best decisions asynchronously.
• Always Growing — Direct, positive, and caring feedback, combined with self‑growth ownership.

Position

You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada.

We have developed a team of AI agents that brings immediate and personalized answers to about 50% of members’ questions. When that’s not enough, we seamlessly transfer requests to our Care experts who leverage our smart support tooling—a suite of context‑aware and AI‑powered tools—to answer in the most productive and delightful way.

We are extending our conversational experience to new geographies and new modalities such as voice support.

Who we’re looking for?

Product engineers with at least 3+ years of experience who are excited about building state‑of‑the‑art AI systems and applying them to real‑world, high‑stakes problems in healthcare.

Responsibilities

• Implement new conversational experiences, working across engineering, data, and insurance expertise.
• Scale our systems and products from 1M+ members to 10M+ members.
• Influence system architecture and code quality.
• Mentor engineers, contribute to our product and engineering culture, and help build the team (including participating in hiring and shaping interview loops).

Qualifications

• Strong background in software engineering and systems architecture, with a focus on back‑end engineering.
• Experience with traditional ML, LLMs, or voice AI systems is a big plus.
• Product‑mindset: you want your solutions to be used, impactful and member‑centric.
• Self‑directed and pragmatic.
• Humble and eager to grow (no matter your seniority).
• Collaborative, enthusiastic about teamwork, learning, and teaching.
• Fluent in English (no need to speak French).

We look for high potential and curiosity—show us this in your application! Everything else is a bonus.

Engineering Team

In our engineering team we build infrastructure, interfaces, and applications to provide first‑class service to members, health professionals, and ourselves.

We move fast, with ownership, and tackle big problems. Our process is simple: those who make product decisions are the same ones who build them.

Stack: React, Python/Flask, PostgreSQL in a monorepo. No prior experience required if you are a keen learner. We deploy daily and believe in distributed ownership.

Location & Remote Work

Location: You must be legally eligible to work in France, Belgium or Spain.

Remote work: We offer remote work flexibility, but we value in‑person collaboration.

Hiring Note

We hire people, not roles. Even if you don’t meet every box, we’d love to hear from you. Everyone, regardless of underrepresentation, should feel free to apply.

If you identify yourself as a woman, research shows that women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist.

Benefits & Perks

• Alaners are provided with a stimulating environment and perks that keep them happy, efficient, and focused on high‑quality collaboration.
• A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.

Process

While you’re applying for a specific area, you may join a different engineering team based on where we think you’ll have the most impact.

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more information.