Front Office Supervisor - Lead Guest Experience & Ops

Nobu Hotel Barcelona; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A luxury hotel in Madrid is seeking a Front Office Manager to oversee operations and staff. Responsibilities include ensuring guest satisfaction, resolving complaints, and coordinating staff duties. Qualified candidates should have 1-2 years of leadership experience in a luxury hotel and be proficient in computer software like Opera. The position offers training opportunities and various employee wellness benefits including yoga classes and gym discounts.

Servicios

Free yoga classes

Gym discounts

Psychological support

Nutrition content

Buffet-style staff dining room

Formación

• 1-2 years Front Office leadership experience in a luxury hotel.
• Ability to utilize computer software and hardware.
• Comprehend and speak English to address guest requests.

Responsabilidades

• Oversee Front Office functions and staff.
• Resolve guest complaints to ensure satisfaction.
• Coordinate breaks and assign work duties to staff.
• Monitor cleanliness and organization of work areas.
• Conduct pre-shift meetings and train staff.
• Audit surrounding hotels for status and rates.

Conocimientos

Leadership

Problem solving

Customer service

Emotional intelligence

Scheduling

Organization skills

Time management

Assertive communication

Educación

High school diploma or equivalent vocational training certificate

Degree in hospitality management

Herramientas

Opera

Descripción del empleo

A luxury hotel in Madrid is seeking a Front Office Manager to oversee operations and staff. Responsibilities include ensuring guest satisfaction, resolving complaints, and coordinating staff duties. Qualified candidates should have 1-2 years of leadership experience in a luxury hotel and be proficient in computer software like Opera. The position offers training opportunities and various employee wellness benefits including yoga classes and gym discounts.