Front Office Supervisor

Hyde Johannesburg Rosebank; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Un innovador grupo internacional busca un Supervisor de Recepción para unirse al equipo de pre-apertura en un lujoso hotel en Madrid. En esta emocionante posición, serás responsable de garantizar la eficiencia operativa y la entrega de servicios excepcionales en todas las áreas de Front Office. Buscamos a alguien con al menos 2 años de experiencia en un entorno de hotel de lujo, que posea habilidades de multitarea y una fuerte atención al detalle. Si te apasiona la hospitalidad y deseas formar parte de un equipo dinámico y creativo, esta es tu oportunidad para brillar en un entorno emocionante y en crecimiento.

Servicios

Descuentos en la familia de marcas Ennismore

Oportunidades de desarrollo

Ambiente creativo y gratificante

Oportunidad de ser parte de un equipo apasionado

Formación

• Mínimo 2 años de experiencia en Front Office, preferiblemente en hotel de lujo.
• Habilidades de comunicación en español e inglés son esenciales.

Responsabilidades

• Asegurar la eficiencia operativa de todas las áreas de Front Office durante el turno.
• Manejar procesos de llegada y salida de los huéspedes con precisión.

Conocimientos

Atención al cliente

Multitarea

Comunicación verbal y escrita

Trabajo en equipo

Resolución de problemas

Educación

Experiencia mínima de 2 años en Front Office

Experiencia previa en pre-apertura de hotel

Descripción del empleo

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

1. We are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Front Office Manager, you will ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
2. Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
3. Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
4. Monitor, observe and assist in evaluating team member performance.
5. Coordinate with Housekeeping to track readiness of rooms for check-in.
6. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints in a timely, friendly and efficient manner.
7. Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
8. Handle cash and credit transactions, ensuring the accuracy of guest billing.
9. Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
10. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
11. Ensure all guests are quoted the correct rate as per the selling strategy and website.
12. Report any issues to the correct department and check to ensure the work has been completed.
13. Ensure that the reception and public areas are clean, tidy and presentable at all times.

Qualifications

What we are looking for...

1. Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
2. Previous experience with pre-opening of a hotel is a big plus.
3. Someone who understands, celebrates and embraces the SLS brand values.
4. Ability to multitask and work in a fast-paced environment.
5. Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
6. Excellent verbal and written communication skills. Fluent in Spanish and English.
7. You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
8. You learn quickly and adapt to SLS’s unique culture.
9. You are humble and open to ideas. We leave our ego at the door and help get things done.
10. You’re up for doing things differently and trying (almost) everything once.
11. You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's In It For You...

1. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
2. The chance to challenge the norm and work in an environment that is both creative and rewarding.
3. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
4. A competitive package and plenty of opportunity for development.
5. Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.