Front Office Representative

Kellanova; Pozuelo de Alarcón; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Una empresa multinacional de alimentación está buscando un Representante de Oficina para unirse a su equipo en Madrid. En esta función, serás el primer punto de contacto para los clientes, gestionando la administración diaria del ciclo de pedido a entrega. Se requieren excelentes habilidades interpersonales, conocimientos en SAP y un enfoque analítico. La posición ofrece un ambiente de trabajo dinámico y oportunidades de crecimiento dentro de la empresa.

Servicios

Beneficios de salud

Oportunidades de avance profesional

Formación

• Experiencia de 1 a 3 años en atención al cliente.
• Capacidad para manejar un entorno de trabajo de alta presión.
• Conocimientos de procesos de pedido y gestión de devoluciones.

Responsabilidades

• Proveer actualizaciones claras y rápidas a los clientes sobre el proceso de entrega.
• Asegurar que los procesos de suministro estén alineados con las expectativas de los clientes.
• Mantener relaciones sólidas con la lista de clientes asignada.
• Gestionar pedidos y devoluciones a través de SAP y EDI.

Conocimientos

Excelentes habilidades interpersonales

Conocimientos en herramientas de Microsoft

Habilidades analíticas y de síntesis

Educación

Preferiblemente un título universitario

Herramientas

SAP

EDI

Descripción del empleo

Front Office Representative Kellanova•Pozuelo de Alarcón, ES

Descripción del trabajo

Kellanova is seeking a Front Office Representative to join the onsite team in Madrid. In this customer‑facing role, the successful candidate will be the friendly first point of contact—owning the day‑to‑day administration across the Order to Cash (OTC) cycle and keeping information flowing clearly, quickly, and accurately.

They will collaborate proactively with partners across Supply Chain, Sales, and Finance to deliver best‑in‑class customer service administration and a seamless order‑to‑delivery (OTD) experience.

It’s a role for someone energized by a fast‑paced environment and motivated by helping others—confident, results‑oriented, and resourceful, while also empathetic, supportive, and inclusive. From managing orders and returns in SAP/EDI to nurturing strong relationships with assigned customers, they will help safeguard Kellanova’s reputation and support commercial performance through meticulous process alignment and continuous improvement.

A Taste of What You’ll Be Doing

• Customer‑first OTD communications: Provide clear, complete, quick, and value‑added updates to customers on the order‑to‑delivery process—setting expectations, clarifying timelines, and closing the loop on queries to elevate satisfaction and trust.
• Process alignment & compliance: Assure that Supply Chain processes and rules are aligned with customer specifications and expectations, balancing assertive problem‑solving with supportive collaboration to meet SLAs and KPIs.
• Relationship stewardship: Maintain and manage strong professional relationships with the assigned customer list, anticipating needs, sharing proactive insights, and building a calm, dependable presence even in high‑pressure moments.
• Order & returns ownership in SAP/EDI: Manage orders and returns via fax, EDI, and email; monitor transactions in SAP; validate data quality; resolve discrepancies quickly; and ensure incoming orders meet standards for “right‑first‑time” processing.

We’re Looking for Someone With

• Preferably a degree and 1–3 years’ experience in Customer Service.
• Excellent interpersonal skills with the ability to handle a high‑stress, multi‑task environment.
• Hands‑on knowledge of Microsoft tools and Order to Cash processes, EDI interfaces, FGMC, plus solid analysis and synthesis skills.
• Working knowledge of SAP/CRM and OTD/returns management, with keen attention to detail and comfort navigating EDI‑driven order flows.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email [e-mail].

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks‑led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world‑class brands includes Pringles, Cheez‑It, Pop‑Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks‑led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents, and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.