Freelance Medical Customer Service Representative - Spain

Trials24 / SubjectWell; España; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A renowned medical services firm is looking for a Freelance Medical Customer Service Representative to support patient enrollment in clinical trials. The role requires fluency in Spanish and English, alongside an educational background in medicine. You will provide top-notch customer service and assist patients remotely. Ideal candidates should have a quiet workspace and strong IT skills. Join us to make a significant impact on medical research!

Servicios

Consistent Monday to Friday schedule

Opportunities for personal growth

Dynamic company culture

Formación

• Experience with phone and email inquiries, preferably in a call center.
• A separate, quiet home workspace and a reliable internet connection.

Responsabilidades

• Patient screening and customer service.
• Assist patients until they are linked with the study site.

Conocimientos

Fluent in Spanish (L1 speaker with a minimum of C2 level)

English fluently (minimum C1)

Excellent customer service skills

Solid PC skills and IT affinity

Educación

Completed an education or a degree in medicine or a medically related profession

Descripción del empleo

Freelance Medical Customer Service Representative - Spain

Accelerate patient enrolment in clinical trials with Trials24 / SubjectWell, facilitating access to life‑changing medications. We support biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

If you care about helping people and have excellent customer service skills, join our virtual team today, and make a difference!

Why Choose Us?

• Drive meaningful change through your contribution to medical research.
• Benefit from a consistent Monday to Friday , 9 am to 6 pm schedule.
• Enjoy the convenience of a remote role.
• Become part of a dynamic, international company culture that fosters positivity.
• Elevate your career with continual personal growth opportunities.

Your Responsibilities

• Patient screening – Offer top‑tier customer service (no sales involved).
• You will assist the patients until they are successfully linked with the study site.

Your Qualifications

• Fluent in Spanish (L1 speaker with a minimum of C2 level), and English (C1 minimum, operational language).
• You completed an education or a degree in medicine or a medically related profession.
• You have experience with phone and email inquiries, preferably in a call center.
• You have solid PC skills and IT affinity.
• You have a separate, quiet home workspace and a reliable internet connection: Minimum 25 Mbit/s download and 5 Mbit/s upload DSL speed.

Your Application

We’re seeking freelance collaborators to support our team, starting on September 15, 2025.

To take the first step, we kindly ask for a brief voice recording in English and Spanish from you (via Vocaroo.com). Tell us about yourself for up to one minute. Once you’ve made the recording, copy the link, and paste it into your application.

We’re excited to receive your full application, along with your salary expectations.

All references are intended for individuals of any gender.

Job Types

Freelancer, project-based.

Expected hours

No more than 40 per week.

Application Question(s)

• What is your salary expectation?
• Please attach a brief voice recording (via Vocaroo.com). Tell us why you would like to work with us (part in English, part in Spanish). Once you’ve made the recording, copy the link, and paste it into your application.

Language

• English fluently (minimum C1) (Required)
• Fluent Spanish (L1 speaker with a minimum of C2 level) (Required)

License / Certification

• Freelance setup or arrangement in place for this role (Required)

Work Location

Remote