Fraud Activity Agent (French-speaking) - On-site BM01

Concentrix; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global customer experience company in Barcelona is seeking a Fraud Activity Agent to investigate and verify fraudulent activities. This on-site role requires proficiency in French and advanced English skills. Responsibilities include managing cases, troubleshooting complex issues, and ensuring customer documentation is verified. The position offers a salary of 22,000 euros gross annually, plus a bonus.

Servicios

Salary up to 24,400 euros gross with bonus

Great office location in Barcelona

Full paid training

Career development program

Friends hunting (referral) bonus

Formación

• Proficient or bilingual in French and advanced in English.
• Strong interpersonal skills, active listening, and empathy.
• Advanced customer service skills and conflict resolution abilities.

Responsabilidades

• Investigate and verify fraudulent activity and manage cases.
• Initiate investigations on suspicious cases using internal tools.
• De-escalate tickets to Level 1 if necessary.

Conocimientos

French proficiency

Advanced English

Interpersonal skills

Customer service

Conflict resolution

Troubleshooting

Root-cause analysis

Technical proficiency

Improvement initiatives

Knowledge of workflows

Herramientas

CRM

Parcel tracking

Descripción del empleo

Overview

Fraud Activity Agent (French-speaking) - On-site BM01, Barcelona (ESP). This role involves investigating and verifying fraudulent activity, with responsibilities in handling customer documentation and case management in a bilingual environment.

What You Will Do In This Role

• Fraud Investigation & Verification


• Initiate investigations on suspicious fraud cases using internal tools and defined macros. Collect and verify all necessary documentation from customers to confirm or infirm fraud.


• Manage cases within defined pending periods, ensuring timely follow-up and resolution.


• De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

Your Qualifications

• Are proficient or bilingual in French and advanced in English


• Strong interpersonal skills including active listening, empathy, and adaptability


• Advanced customer service and conflict resolution abilities


• Skilled in troubleshooting and resolving complex, non-standard issues


• Provides clear root-cause analysis and insights


• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)


• Technically proficient in OS-level topics (iOS, Android, Windows)


• Proactively identifies and leads improvement initiatives


• Supports efficiency and optimization of service-level agreements (SLAs)


• Has access to and effectively uses extended tools


• Possesses deep knowledge of internal processes and workflows

What’s In It For You

• Full time 39 hours / week contract


• Salary 22000 euros gross / year + up to 2400 euros gross / year in bonus


• Great office location in Barcelona


• Friends hunting (referral) bonus


• Full paid training about the company and the project you will be working on


• Career development program and specialized courses

Concentrix is an equal opportunity employer. We’re proudly united as one team, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C / de la Selva de Mar, 129