(fluent Ukrainian) Project Manager (Automation team)

SupportYourApp; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

A multinational customer support company is looking for a skilled Project Manager to enhance team productivity in Madrid. The ideal candidate should have experience in team leadership and process automation, and be familiar with project management methodologies. You will lead a team and oversee automation projects, ensuring effective communication and project alignment with company goals.

Servicios

Opportunity to work fully remotely

Paid intensive training

Work-life balance

Formación

• 2+ years of experience in managing a team.
• 2+ years of experience in business process analysis.
• Intermediate English level (B1) or higher.

Responsabilidades

• Lead the Automations Team of Python developers.
• Monitor task execution and ensure compliance with quality standards.
• Plan and manage automation projects.

Conocimientos

Team management

Business process analysis

Agile methodologies

Communication

Project planning

Herramientas

Git

Python

Descripción del empleo

Overview

Are you skilled in team management and passionate about automation? Then we are looking for you. SupportYourApp is searching for a Project Manager to join our Automation team, where your expertise in leadership and optimization will enhance our departments' efficiency and satisfaction.

What you will do

• Lead the Automations Team, which consists of Python developers;
• Distribute tasks among team members, monitor their execution, and ensure compliance with established deadlines and quality standards;
• Plan, manage, and control the development processes within the team to ensure the timely completion of automation projects;
• Conduct research and analysis of the company's business processes to identify opportunities for automation and optimization;
• Explore third-party systems that can be integrated for process automation or optimization;
• Create and maintain technical documentation and user instructions related to developed automation solutions;
• Develop and describe standard procedures;
• Serve as the primary point of contact between the Automations Team and other departments to ensure alignment with automation initiatives;
• Organize and conduct team meetings, provide progress updates, and ensure clear communication of goals and expectations;
• Ensure the quality and reliability of developed scripts and automation processes.

What you need to succeed in this role

• 2+ years of experience in managing a team, ability to motivate and develop its members;
• 2+ years of experience in conducting business process analysis;
• Communication skills, with experience conducting meetings and writing reports;
• Experience providing constructive feedback, resolving conflicts and finding compromises;
• Ability to effectively plan projects, allocate resources and control deadlines;
• Confident knowledge and practical experience applying Agile, Kanban or other project management methodologies;
• Ability to make decisions in complex situations;
• Strong organizational skills, ability to prioritize;
• Responsibility, proactivity, ability to work autonomously;
• Understanding of software development processes;
• Knowledge and experience creating technical documentation;
• Written and spoken English from Intermediate (B1) level or higher.

Will be a plus

• 1+ year of experience working with version control tools (Git) and CI / CD;
• Knowledge of Python.

Benefits

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Paid intensive training and probation;
• Mind-blowing corporate events and social activities;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• The terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Legal and employment details

• We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• IT Services and IT Consulting

Madrid, Community of Madrid, Spain

J-18808-Ljbffr