(fluent Ukrainian) Project Manager (Automation team)

SupportYourApp; Barcelona; A distancia; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading support service company in Barcelona is seeking an experienced Project Manager to enhance team efficiency and project outcomes. You will lead a team of Python developers, oversee automation projects, and ensure quality and compliance within deadlines. The ideal candidate will have strong project management skills, experience in process analysis, and a proactive approach to team development. This role offers the flexibility to work fully remotely and a supportive international environment.

Servicios

Opportunity to work fully remotely

Paid intensive training

Mind-blowing corporate events

Responsive management

Work-life balance

Formación

• 2+ years of experience managing a team and motivating its members.
• 2+ years of experience conducting business process analysis.
• Strong ability to communicate effectively and write reports.
• Experience in providing constructive feedback and resolving conflicts.
• Ability to plan projects and control deadlines effectively.

Responsabilidades

• Lead the Automations Team and distribute tasks among members.
• Manage development processes to ensure timely completion of projects.
• Conduct analysis of business processes to identify automation opportunities.
• Create and maintain technical documentation and user instructions.
• Serve as the primary contact between teams for alignment on initiatives.

Conocimientos

Team management

Business process analysis

Communication skills

Conflict resolution

Project planning

Agile methodologies

Decision making

Organizational skills

Proactivity

Technical documentation

Intermediate English

Herramientas

Git

CI/CD

Python

Descripción del empleo

Overview

SupportYourApp is seeking a Project Manager to join the Automation team. The role focuses on leadership and optimization to enhance department efficiency and satisfaction.

What you will do

• Lead the Automations Team, which consists of Python developers
• Distribute tasks among team members, monitor their execution, and ensure compliance with established deadlines and quality standards
• Plan, manage, and control the development processes within the team to ensure the timely completion of automation projects
• Conduct research and analysis of the company's business processes to identify opportunities for automation and optimization
• Explore third-party systems that can be integrated for process automation or optimization
• Create and maintain technical documentation and user instructions related to developed automation solutions
• Develop and describe standard procedures
• Serve as the primary point of contact between the Automations Team and other departments to ensure alignment with automation initiatives
• Organize and conduct team meetings, provide progress updates, and ensure clear communication of goals and expectations
• Ensure the quality and reliability of developed scripts and automation processes

What you need to succeed in this role

• 2+ years of experience in managing a team, ability to motivate and develop its members
• 2+ years of experience in conducting business process analysis
• Communication skills, with experience conducting meetings and writing reports
• Experience providing constructive feedback, resolving conflicts and finding compromises
• Ability to effectively plan projects, allocate resources and control deadlines
• Confident knowledge and practical experience applying Agile, Kanban or other project management methodologies
• Ability to make decisions in complex situations
• Strong organizational skills, ability to prioritize
• Responsibility, proactivity, ability to work autonomously
• Understanding of software development processes
• Knowledge and experience creating technical documentation
• Written and spoken English from Intermediate (B1) level or higher

Will be a plus

• 1+ year of experience working with version control tools (Git) and CI / CD
• Knowledge of Python

Benefits

• Business hours
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Paid intensive training and probation
• Mind-blowing corporate events and social activities
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

EEO statement: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.