Flemish Customer Lifecycle Manager

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A customer service firm in Malaga is seeking a Customer Lifecycle Manager to oversee the customer journey for Flemish-speaking clients. You will manage onboarding, engagement, and retention while building long-term relationships. The ideal candidate is proficient in Flemish and English, with experience in customer management. The company offers a competitive salary and a vibrant work environment.

Servicios

Competitive salary

Performance-based bonuses

Comprehensive training

Opportunities for professional growth

Multicultural work environment

Formación

• Native-level proficiency in Flemish and fluent in English.
• Proven experience in customer lifecycle management or account management.
• Strong interpersonal skills to build client relationships.

Responsabilidades

• Manage the customer lifecycle process from onboarding to retention.
• Act as primary contact for Flemish clients, providing tailored support.
• Develop and implement customer success strategies.

Conocimientos

Customer lifecycle management

Strong communication skills

Analytical mindset

CRM software proficiency

Organizational skills

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Location: Malaga, Spain

Languages: Flemish (Native) + English (Fluent)
Work Schedule: 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM
Work Arrangement: On-Site

Role Overview

We are seeking a dynamic Customer Lifecycle Manager to join our team in Malaga. As a key point of contact for our Flemish‑speaking clients, you will oversee the entire customer journey, ensuring satisfaction and loyalty from onboarding through retention. Your role is pivotal in driving long‑term relationships and delivering outstanding customer experiences.

Key Responsibilities

• Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
• Act as the primary contact for Flemish‑speaking clients, providing tailored support and addressing inquiries or issues.
• Develop and implement customer success strategies to maximize satisfaction and retention.
• Proactively identify upsell and cross‑sell opportunities to drive growth.
• Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
• Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
• Handle escalations with professionalism and efficiency, ensuring swift resolution.
• Maintain detailed and accurate records of customer interactions and outcomes using CRM tools.

Qualifications

• Native‑level proficiency in Flemish and fluent in English (written and spoken).
• Proven experience in customer lifecycle management, account management, or a similar role.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Analytical mindset with experience in data‑driven decision‑making.
• Proficiency in CRM software and Microsoft Office Suite.
• Goal‑oriented with excellent organizational and time‑management skills.
• Ability to thrive in a fast‑paced, collaborative environment.

What We Offer

• Competitive salary with performance‑based bonuses.
• Comprehensive training and onboarding program.
• Opportunities for professional growth and development.
• A vibrant, multicultural work environment in the beautiful city of Malaga.