Field Service Engineer (m / f / d)

Bruker; España; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading scientific instrumentation company in Spain is seeking an Advanced Field Service Engineer to enhance customer satisfaction through exceptional service. Candidates must have a qualification in electronics and proven field service experience, preferably with X-ray products. Excellent communication skills and a valid driver's license are required. The role involves installation and maintenance of equipment, requiring occasional travel within Northeast Spain and beyond.

Formación

• Proven experience in field service engineering, preferably with X-ray-related products.
• Strong knowledge of hardware and software installation, maintenance, and repair.
• Excellent command of English; knowledge of Italian is a plus.

Responsabilidades

• Perform onsite installation of Bruker AXS equipment and provide training.
• Diagnose and resolve issues through remote and onsite support.
• Maintain a congenial rapport with customers to ensure satisfaction.

Conocimientos

Service engineering

Customer engagement

Communication skills

Technical support

Educación

Qualification in electronics

Qualified technician/technical engineering

Herramientas

Salesforce

SAP

Descripción del empleo

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

About Us

Bruker (Spain) is a leader in advanced X-ray and spark optical emission spectroscopy. We are dedicated to innovation and excellence, providing cutting-edge solutions to our clients. Join our dynamic team and contribute to the success of our high-tech equipment in diverse industries and academic environments.

Job Overview

We are seeking a highly skilled and experienced Advanced Field Service Engineer to join our team. This role is crucial in ensuring the optimal performance of Bruker AXS equipment and building strong customer relationships through exceptional service and support.

Responsibilities

• Planning, organizing, coordinating, and executing own activities with coordinator supervision.
• Installation & Training: Perform onsite installation of Bruker AXS equipment and accessories according to factory specifications. Provide comprehensive training to customers on hardware, software, safety protocols, and maintenance requirements.
• Technical Support: Diagnose and resolve issues through remote and onsite support. Perform preventive, corrective maintenance and troubleshooting on instruments.
• Collaboration: Work closely with service management, sales colleagues, and administration to prepare quotations, manage material orders and monitor tasks.
• Continuous Learning: Participate in factory training courses and stay updated on new and existing product features and software.
• Travel: The primary work zone will be Northeast Spain (mainly Cataluña and Baleares). Be willing and able to travel domestically and internationally (Italy).
• Location: The candidate has to be located in Barcelona or its surroundings.
• Customer Engagement: Develop and maintain a congenial rapport with customers, ensuring their satisfaction and trust in our products and services.

Qualifications

• Education: Qualification in electronics. Qualified technician/technical engineering.
• Experience: Proven experience in field service engineering, preferably with X-ray-related products.
• Technical Skills: Strong knowledge of hardware and software installation, maintenance, and repair. Familiarity with CRM systems such as Salesforce and SAP.
• Language Skills: Excellent command of English; knowledge of Italian is a plus.
• Skills: Excellent communication and interpersonal skills. Ability to work independently, organized, and efficiently. Flexible attitude towards working hours.
• Other Requirements: Valid driver’s license and passport. Positive attitude and professional appearance.
• Professional and confident manner with an open-minded personality to build relationships by inspiring trust and confidence.