Field Application Specialist, Prenatal & Neonatal Screening

BioLegend, Inc.; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading life sciences company is seeking a Field Application Specialist in Madrid to drive pre and post-sales support for their Reproductive Health portfolio. Candidates should have a Master's in Molecular Biology and be fluent in Spanish and English. Responsibilities include providing technical support, conducting demonstrations, and assisting with customer training. Frequent travel is expected.

Formación

• Proven experience as a Field Application Specialist.
• Previous sales experience is an advantage.
• Experience in the NGS workflow or Bioinformatics is a plus.

Responsabilidades

• Support sales execution and maximize conversion rates.
• Provide technical support and instrument demonstrations.
• Assist in training of internal/external sales channels.
• Develop customer training materials.

Conocimientos

Technical support

Sales skills

Communication skills

Problem-solving

Proficiency in Spanish

Proficiency in English

Educación

Masters degree in Molecular Biology or similar

Descripción del empleo

The Field Application Specialist (FAS) for the Reproductive Health portfolio (Prenatal and Neonatal solutions) will support the Diagnostics sales organisation in the achievement of defined revenue targets for product lines assigned

The Field Application Specialist will work with the Southern Europe territory sales team to define and deliver pre and post sales strategies such as presentation materials, demonstrations and training (the sales organisation consists of direct sales account managers and sales agents). Run internal and customer training and driving innovation in new business field opportunities.

Based in Spain and primarily focussed on supporting the South EU territory, the role is part of the EU Reproductive Health team, so easy access to major transport hubs is preferable.

Key Responsibilities

Pre & Post Sales support

• Work with the sales team to improve sales execution and maximisation of prospect conversion rates; ensuring that during customer interaction, customer needs are well qualified, presenting & demonstrating Revvity's solutions, effective competitive positioning of our solutions benefits and price and ultimately improving our win-rate within the available market to grow our market position.
• Assist the sales team in assessing customer needs, differentiating from competition Revvity's value proposition, and handling customer objections.
• Provide a high degree of technical support to the local teams and our users; including instrument demonstrations, sample running, technical guidance on quoting and troubleshooting.
• Act as a technical consultant to our customer quoting process to ensure the suggested configurations meet customer needs and all commitments made fall within the performance specifications of the instrument.
• Support the internal and external sales force for tenders and commercial quotations by defining configurations and application solutions that “fit” with customers’ requests/needs.
• Assist the Sales team in the development of targeted account strategies to deliver annual business & share growth targets for our key accounts.
• Generate a strong customer referral base and utilise effectively as needed.
• Work with R&D, the BU, field sales and service teams and customers to develop new application support data (priorities being given by Product Leaders).

Demonstrations

• Plan and manage the demos in agreement with Sales Agents and Account Managers, reporting the outcome (won/lost and revenue).
• Provide effective and timely high-level demos.
• Own the demo inventory on defined product lines – responsible for conditions and locations.

Marketing

• Provide technical competitive intelligence to European Field Product Leader for differentiation over competition and reaction to competition’s tactics.
• Provide content for marketing collateral.

Training

• Assist in training of internal/external sales channels (Account Managers, Instrument Specialists, Agents) to drive sales activities.
• Develop sales team's skills for simple demos and independent selling.
• Provide training assistance to Service partners (Service and Application Engineers) on “how to use” instruments.
• Develop customer training material and guarantee adequate standards of excellence in customer training.
• Deliver product training to Customers and Post-sales support.

Education and experience

• Masters degree in Molecular Biology or similar and/or proven experience in working as FAS.
• Previous sales experience an advantage, though we would welcome applications from laboratory scientists who have experience in the NGS workflow, Bioinformatics or Early Screenings programs.
• Ability to define and promote added value solutions for customers
• Good and fluent Spanish and English to communicate, other languages are considered an advantage (Italian or French)
• Demonstratable experience in an informatics environment.

Competencies

• Meetings, conference calls, and process documentation will require good verbal and written communication skills. Capability to prepare and conduct lectures, presentations and training to a diversified audience is essential.
• Must be Professional and Ethical with high Integrity.
• Proactive mindset with strong sense of responsibility and ownership. Ability to analye and solve complex problems. Capable of influence and motivating others.
• Strong interpersonal skills
• Ability to operate independently and as part of a team.

Other

• Available to travel - average of 3 nights per week away from home.
• Prepared to travel occasionally to support other areas outside the assigned territory.