Fashion Support Consultant (Portuguese -speaking) - On-site - Temporary -IN02

Concentrix; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global technology and services leader seeks a full-time Fashion Support Consultant in Barcelona. This on-site temporary role requires proficiency in Portuguese and an advanced level of English or Spanish. Responsibilities include taking customer calls, resolving issues, and maintaining product knowledge. The position offers a salary of €18,978 gross per year plus potential bonuses. Candidates must possess strong customer care skills and knowledge of Portugal's culture. Career growth is encouraged through training and development programs.

Servicios

Full paid training

Career development programs

Specialized courses and language classes

Formación

• Proficient or bilingual in Portuguese.
• Customer care skills and ability to listen to customers' needs.
• Knowledge of Portugal culture and ability to escalate calls.

Responsabilidades

• Take incoming customer calls and solve users’ demands.
• Log call details onto call management systems.
• Maintain service and product knowledge.

Conocimientos

Proficient in Portuguese

Advanced English or Spanish

Customer care skills

Knowledge of Portugal culture

Excellent communication skills

Adaptability

Herramientas

Windows/MS Office/internet configuration

Descripción del empleo

Job Title: Fashion Support Consultant (Portuguese -speaking) - On-site - Temporary -IN02

Job Description

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant (on‑site), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties.

Your qualifications

• Are proficient or bilingual in Portuguese with an advanced level of English or Spanish.
• Have customer care skills – ability to listen to and understand the customers’ need.
• Have knowledge of Portugal culture.
• Can take ownership of, and progress calls to resolution or to escalate call to resolution.
• Have excellent communication skills and adaptability.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.

If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

• Full‑time (39 hours/week) temporary contract: Monday to Friday between 09:00 to 19:00.
• Salary 18 978 euros gross/year + up to 1 200 euros gross/year in bonus.
• Central office location in Barcelona or Malaga!
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Portuguese (Required)

Time Type: Full time

Valid Until: 2026-01-31

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