Europe Invoice To Cash Director

CHEP; Madrid; Híbrido; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A global logistics company in Madrid is seeking an experienced Europe I2C Director to lead the implementation of I2C services. The role requires a strong focus on transforming processes, ensuring compliance, and managing outsourced services. Candidates should have over 10 years of experience in a multicultural environment, along with a finance background. The company offers a hybrid work model, promoting work-life balance while engaging in impactful projects.

Servicios

Hybrid Work Model

Diverse and inclusive work environment

Formación

• 10 years of experience in a multicultural international organization.
• 10 years of managerial experience, including formal change management.
• Experience in transaction processing activities with KPIs enforcement.

Responsabilidades

• Lead the delivery and implementation of I2C services for the region.
• Oversee invoice production process and cash application.
• Drive continuous process improvement initiatives.

Conocimientos

People management

Cross-functional collaboration

Strong communication skills

Project management

Detail-oriented

Analytically minded

Educación

Bachelor's degree in Finance

MBA

Herramientas

SAP

ERP systems

Descripción del empleo

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

The Europe I2C Director is primarily responsible for the end‑to‑end (E2E) delivery and implementation of I2C services for the region by coordinating the Transaction‑to‑Invoice Billing, cash collection teams and Genpact resources to ensure the delivery of the key metrics and business objectives. The role drives the transformation agenda, encourages and supports standardisation, a culture of process improvement and the outsourcing of all possible activities to Genpact. Secure the integrity and compliance of all systems and processes associated with the declaration, master data, pricing, invoicing and collections of the Customer portfolio.

The Europe I2C Director will be responsible for regional management of the outsourced Service Provider (Genpact) ensuring that services are in line with contract obligations and that delivery meets the business needs and expectations. Work with the Strategy & IS teams on prioritisation of the strategic initiative pipeline to secure fit‑for‑purpose change management, risk assessment and implementation plans.

Key Accountabilities

• Provide leadership, coaching and motivation to a wide range of professionals to achieve world‑class results and high‑performance levels on the Pulse survey.
• Oversee the full Invoice Production process – both automated and manual – to secure compliant, timely, and accurate invoices for dispatch to customers, cash application, credit control, trade debtor cash collection, and related processes.
• Ensure accuracy & integrity of customer master, pricing data and customer declaration processing.
• Work with regional Genpact counterpart in delivering outsourced model efficiency and automation initiatives, resolving issues and ensuring compliance with Brambles accounting policies.
• Drive continuous process improvement, coordinate with Genpact Group Financial Controller and other Regional Service Delivery Managers to share best practice, design and implement global standardisation and automation, and eliminate/minimise non‑value‑add activities for in‑scope I2C activities.
• Partner with Genpact Group Financial Controller and stakeholders to reach and maintain outsourcing levels towards peer group best‑practice levels for I2C.
• Develop metrics to monitor and measure the effectiveness of end‑to‑end performance (outside of contractual KPIs and CPIs). Review regional I2C performance metrics / key SLAs to ensure service levels are met.
• Budget / forecast responsibility and commentary on variances for Trade Debtor, Unbilled Revenue and Doubtful debts lines of the Cash Flow Statement.
• Act as a key point of contact and communicate proactively with Business and Finance Leaders about I2C matters, ensuring the business is educated on the appropriate channels for logging and tracking issues.
• Deliver excellent rating levels on all audits – both internal (Brambles AENOR) and external audits for the I2C activities.
• Secure Business Continuity Plans for all core processes to guarantee continuity of the business in the event of unforeseen disruptions.
• Support the IT function in delivering projects, including reviewing scheduling and provisioning of adequate resources for quality assurance.

Qualifications

• Bachelors degree in Finance or equivalent. MBA a plus.
• Basic general accounting knowledge and understanding of account receivables and DSO metric.
• Six‑Sigma Black Belt or Green Belt certification a plus.

Experience

• 10 years CHEP experience or working in a multi‑cultural international and matrix organisation.
• 10 years managerial / supervisory experience, including involvement in formal change management programmes.
• Previous experience in transaction processing activities, including monitoring and enforcing KPIs and contract SLAs, is preferred.
• 10 years of technical leadership and track record in delivering innovative data solutions.
• SAP or other ERP system experience, including application of know‑how to solve business issues using technology.
• Proven track record in business process improvement and automation initiatives.

Skills and Knowledge

• Proven people‑manager with leading and coaching individuals; relating to people appropriately and effectively while working under pressure.
• Team orientation and ability to partner and collaborate cross‑functionally.
• Strong communication and positive influencing skills – excellent written, verbal and interpersonal skills.
• Good understanding of the use of information and digital technology in a strategic context.
• Project management.
• Detail oriented and process‑driven. Analytically minded.
• SAP P&I experience and knowledge highly advantageous.

Languages

English. Other European languages would be a plus.

Remote Type

Hybrid Remote.

Skills to Succeed in the Role

Adaptability, Cross‑Functional Work, Data‑Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Talent Development.

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing their potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at [contact information].