Entry Level ServiceNow IT Technical Support Help Desk Analyst

Eursap - Europe's #1 SAP Recruitment Agency ⭐⭐⭐⭐⭐; Barcelona; Presencial; EUR 30.000 - 36.000; Jornada completa

Descripción de la vacante

A prominent IT recruitment firm is seeking an entry-level ServiceNow IT Help Desk Technician in Barcelona or Mallorca. This role offers comprehensive training and the opportunity to work in a hybrid model with 60% of your time working remotely. Ideal candidates are proactive, have a university degree, and speak fluent German and English at B2 level. The annual salary ranges from €30,000 to €35,700, along with substantial fringe benefits including health insurance and gym discounts.

Servicios

Health insurance

Gym discounts

Company laptop

Restaurant tickets

Formación

• Must have a minimum B2 level in German.
• Must have a minimum B2 level in English.
• No prior ServiceNow experience required, full training provided.

Responsabilidades

• Support IT colleagues and end users with troubleshooting.
• Process incoming error tickets for ServiceNow.
• Conduct training sessions for local support departments.

Conocimientos

Strong communication skills

Positive attitude and eagerness to learn

Good organisation skills

Ability to work in a team

Pro-active

Educación

University Degree in IT / Computer Science or similar

Descripción del empleo

Overview

Entry-Level ServiceNow IT Help Desk 2nd Level Support Technician (No previous ServiceNow experience required! Full training given!) - German Speaking - Barcelona or Mallorca (Majorca), Spain (60% Remote work). Permanent Job. Flexible Start Date from September 2025 Onwards. Salary Range: €30,000 - €35,700 Gross per annum + Great Company Fringe Benefits. END-CLIENT!

Our end-client, a well known Retail company in Spain, has an office in Barcelona. They are currently offering a rare and exciting career opportunity. This is an entry-level position where the client is willing to hire candidates with no previous ServiceNow experience and will train you to become a ServiceNow Support Technician / Analyst.

We are looking for candidates who are pro-active, ambitious and motivated to develop a career as a ServiceNow Support Technician. ServiceNow is one of the most respected Enterprise-Grade ITSM platforms in the world. This is a unique opportunity for someone looking to start a career in ServiceNow from scratch.

Your profile

Essential: Must have

• University Degree (in IT / Computer Science or a similar subject) OR experience in 1st/2nd/3rd Level IT Support or IT programming OR a couple of years of ServiceNow experience either as a key user / super user or consultant / support analyst
• Positive attitude and eagerness to learn
• Pro-active
• Strong communication skills
• Good organisation skills
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• To become a ServiceNow Support Technician - receive internal training on how to support ServiceNow applications from scratch! No prior experience is required!

Languages

• Must be strong in German (minimum B2 Level)
• Must be strong in English (minimum B2 Level)

Main Tasks

You strengthen our international team in the Service & Support department, being responsible for the support and operations related to the ServiceNow ITSM platform. You support our IT colleagues and end users within the group with troubleshooting. You prioritize, analyze, document and process incoming error tickets. Your activities also include close cooperation with the specialist departments and the internal and external development departments. If necessary, you train the local support departments with specially created training sessions. Continuous optimization of the support processes and operation is one of the focus points in your daily work. You handle proactive and reactive problem management to avoid long-term disruptions in ServiceNow. You are the service contact person for application support.

Training

Trainings to new employees take around 2 months done within the team. Training is focused on the support needs required.

Remote Working

The company has a hybrid working model: 60% remote work per month. You will have the freedom to choose which days you want to work in the office and which days to work remotely. There is no set schedule and you have complete freedom to pick and choose your own working schedule to an extent. There will be some days when a team meeting/workshop is scheduled and you must attend the office on the specified day. You can NOT work remotely from outside of Spain. If you do not live in Spain, then you must relocate to Spain. You can live anywhere in Spain as long as you are willing to commute to the Barcelona office 40% per month (ideally 1-2 days per week in the office).

Salary Package

The Fixed Basic Salary on offer is subject to your skills, knowledge and experience and ranges between €30,000 - €35,700 gross per annum.

Benefits

Annual performance reviews / pay rises; 23 holidays per year; On top of your annual basic salary, the company offers over €4,000 in additional company fringe benefits such as: Company laptop, Health insurance, Restaurant tickets, Gym discounts and more...

Spanish Work Permit

Unfortunately the company will not sponsor a new work permit for Spain. All candidates must therefore already have the right to work in Spain before applying.

Related Keywords

Entry Level, Junior, Trainee, ServiceNow, SNOW, Service Now, Service-Now, IT, ICT, ITSM, ITIL, Consulting, Software, Graduates, Freshers, On-the-job Training, Information Systems, Information Technology, Computer Engineering, Software Programming, Developing.