Lead, IT Daily Operations – Spain

Invenergy; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Lead in IT Daily Operations, where you will oversee technology services and ensure effective support for users. This role is crucial in driving incident resolution, managing projects, and mentoring junior team members. You will work in a dynamic environment, addressing technical challenges and ensuring business continuity. With opportunities for travel and collaboration across teams, this position offers a chance to make a significant impact in the energy sector while enhancing your IT expertise. If you thrive in a fast-paced setting and are passionate about technology, this role is perfect for you.

Formación

• 3+ years in a lead/management role with vendor oversight experience.
• Proficient in both Spanish and English, with strong analytical skills.

Responsabilidades

• Oversee IT operations in Spain, managing incidents and support requests.
• Collaborate with teams and manage vendors to ensure smooth operations.

Conocimientos

Analytical Skills

Technical Skills

Organizational Skills

Leadership

Bilingual (Spanish and English)

Educación

Bachelor's Degree

Technology Certifications

Herramientas

Microsoft Stack

ServiceNow

Windows Servers

Cisco Devices

Palo Alto Firewalls

Aruba Wireless Devices

Descripción del empleo

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

Job Description Summary

As a Lead, IT Daily Operations, you will be responsible for all aspects of the day-to-day technology and operations in our Spain locations. You will ensure our corporate technology services are deployed successfully, are being used effectively, and are well received by our users. You will oversee projects and be responsible for project deliverables. You will own resolution of break/fix issues in your area, which may require you to work closely with Server, Network, Applications, and Desktop engineering teams based around the globe. You will assist our project teams with delivering the technology needs at our offices and sites. As a Daily Operations Lead, you will be on Invenergy’s IT front line, solving end-user technical challenges, providing support for users, and ensuring business continuity. You will help mentor and coach junior team members. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you will need to travel, in-country and occasionally out of country, to support our projects and offices. You should be able to have verbal conversations in both Spanish and English.

Responsibilities

1. You will be based at our office in Madrid, serving as the focal point for all IT Operations in Spain. You will drive resolution of all incident and support requests in your region.
2. You will need to periodically travel to our other location in Spain (A Coruna) and future locations as they arise.
3. Manage any contractors or service providers that report to you. Perform as a leader for your reports and others in the company.
4. Actively monitor and manage tickets, for you and your team, in ServiceNow. Solid experience on a ticketing system.
5. Follow up with users on support cases, provide feedback, and see problems through to resolution.
6. Manage and support any outages in your region. Monitor critical business systems and ensure alerting is configured and in place.
7. Perform light application, server, networking administration as directed.
8. Research problems and identify trends to strategically address IT needs.
9. Perform oversight of vendor activities. Ensure our vendors are addressing any issues and you are communicating status to our users. Work closely with our vendors as required.
10. Participate in Out-of-Hours work as required.
11. Participate in the IT Change Management process.
12. As needed, assist with delivering our new construction sites.
13. Develop communication channels with the local leaders in your markets and understand their key business applications to learn how and why they use them.
14. Collaborate with other teams and work on cross-team projects.
15. Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products, and services.
16. Adhere to the company’s values and behaviors.
17. Perform other duties as assigned.

Required Skills

1. Bachelor’s Degree required.
2. Technology certifications preferred, not required.
3. Minimum of 3 years experience in a lead/management position.
4. Experience working with vendors and overseeing tasks performed by others.
5. Experience with Microsoft stack of technology.
6. Knowledge of Windows servers, Cisco devices, Palo Alto firewalls, circuits, and Aruba wireless devices.
7. Business-level proficiency in Spanish and English, with the ability to speak and write effectively in both languages.
8. Strong analytical skills & technical skills.
9. Strong organizational and planning skills.
10. Works well both alone and with globally based teammates.

About the Infrastructure

Technology at Invenergy consists of a modern, cutting-edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts. Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits. We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy’s IT solutions.