Dutch-speaking Customer Support Representative, Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading customer support provider in Barcelona is seeking a Dutch-speaking Customer Support Representative to manage customer inquiries via phone, email, and chat. The ideal candidate will possess fluent Dutch and a minimum B2 level of English, along with at least 1 year of customer service experience. This role offers a competitive remuneration package, a full-time schedule, and a positive team environment with opportunities for personal growth.

Servicios

Competitive remuneration package

23 days of paid annual leave

Dynamic and creative team environment

Formación

• C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
• At least 1 year of customer service experience, preferably in technical support.
• Strong customer service aptitude with excellent listening skills to understand customer needs.

Responsabilidades

• Manage incoming customer inquiries through phone, email, chat, and alerts.
• Document call details in our call management system.
• Stay informed about our services and products, especially tailored to individual customers.

Conocimientos

Fluent Dutch

B2 level English

Customer service aptitude

Listening skills

Ownership of calls

Herramientas

Technical support

IT knowledge

Descripción del empleo

Overview

Dutch-speaking Customer Support Representative, Barcelona

Responsibilities

• Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
• Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
• Stay informed about our services and products, especially those tailored to individual customer applications.
• Escalate any potential service issues to senior team members as needed.
• Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
• Provide coverage for other agents during their absence and collaborate with the team on specific projects.
• Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
• Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.

Requirements

• C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
• At least 1 year of customer service experience, preferably in technical support.
• Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
• Strong customer service aptitude with excellent listening skills to understand customer needs.
• Ability to take ownership of calls, progressing them to resolution or escalating as necessary.

What We Offer

• Competitive remuneration package based on experience, skills, and performance.
• Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
• A dynamic and creative team environment with a positive and friendly atmosphere.
• 23 days of paid annual leave.
• Guidance and tools to help you reach your full potential.