Driver Experience Manager

FREENOW; Barcelona; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

FREENOW, a leader in mobility, seeks an Operations Manager for their Barcelona office to enhance driver acquisition and retention across European markets. Join a diverse team focused on scaling innovative solutions while benefiting from flexible work arrangements and a collaborative environment.

Servicios

Flexible working arrangements

Sabbatical & special leave policies

Health Insurance

Employee assistance program

Mobility Credit

Formación

• 4-6 years of experience in operations management or strategy consulting preferred.
• Strong data analysis skills with experience in BI tools.
• Fluent in English, additional languages are a plus.

Responsabilidades

• Design and scale driver acquisition processes across markets.
• Analyse driver experience metrics to inform decisions.
• Collaborate with cross-functional teams for operational excellence.

Conocimientos

Data Analysis

Project Management

Communication

Systems Thinking

Cross-Cultural Awareness

Educación

Relevant degree in business, operations, or engineering

Herramientas

Tableau

Looker

Metabase

Jira

Asana

Descripción del empleo

Location : Come and join us in our Barcelona office

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun.

In Central Operations, you'll optimize driver acquisition, engagement, and retention across FREENOW's European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Design and scale driver acquisition & onboarding processes across diverse European markets, accounting for local nuances.
• Lead cross-functional initiatives to harmonize driver experience processes, identifying best practices and scaling successful pilots.
• Partner with Product, Engineering, and Policy teams to align global solutions with European market requirements and regulations.
• Analyze driver experience metrics to identify trends, opportunities, and inform strategic decision-making.
• Manage project execution for supply operations initiatives and lead European rollouts of new driver experience initiatives.
• Optimize all driver touchpoints by collaborating with Marketplaces, Marketing, and Product teams.
• Drive process improvements, implement innovative solutions, and explore new technologies for efficiency and driver experience.

Tools: Tableau; Looker; Metabase.

TO BE SUCCESSFUL IN THIS ROLE:

• 4-6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace, mobility, or ride-hailing
• Proven track record of scaling operations across multiple markets or business units, ideally within European contexts.
• Strong data analysis skills with experience in BI tools and Excel/Google Sheets.
• Familiarity with project management tools (Jira, Asana, or similar).
• Analytical mindset, strong communication, systems thinking, and cross-cultural awareness.
• Fluent English is required; additional European languages (German, French, Portuguese, Italian, Spanish) are a plus.
• Relevant degree in business, operations, or engineering is preferred.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

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