Day Receptionist / Guest Manager

Villa Marina Properties Socimi SA; Marbella; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A premier hospitality property in Marbella is seeking a Day Receptionist / Guest Manager to enhance guest experiences by managing check-ins, reservations, and concierge services. The ideal candidate will have 1-2 years of relevant experience and fluency in Spanish and English. This role involves working rotating shifts, with a base salary of €1,400 gross per month plus performance bonuses.

Servicios

Team bonus for performance

Rotating days off

Serene design and bespoke service environment

Formación

• 1-2 years in Front Desk/Reservations/Concierge, preferably in boutique or upscale settings.
• Fluency in Spanish and English (C1+).
• Confident with PMS and MS applications.

Responsabilidades

• Welcome guests, handle check-ins/check-outs, and issue invoices.
• Manage reservations and collect guest details.
• Coordinate guest care, including transfers and experiences.

Conocimientos

Spanish fluency

English fluency

Customer service orientation

Attention to detail

Problem-solving skills

Herramientas

PMS (Cloudbeds/MEWS/Opera)

MS Excel

WhatsApp Business

Descripción del empleo

Overview

Anfitrión Marbella — Art Villas & Suites (19 rooms, 4 villas) | Marbella, Spain

Contract & Schedule: Full-time (approx. 40 hours per week)

Base Salary: €1,400 gross per month + extras

Schedule: Day shifts with rotating days off (Monday–Sunday); weekends and public holidays as rostered

Vacation: According to the applicable collective agreement

Incentives: Team bonus awarded for each 5? OTA review and upsales; Additional performance bonus linked to revenue KPIs

About Anfitrión Marbella

Anfitrión Marbella is an intimate, art-infused boutique property of 19 rooms across four villas, offering serene design and bespoke concierge service. We\'re looking for a Day Receptionist / Guest Manager who blends warm, intelligent service with operational precision.

Role Summary

You\'ll be the daytime face of Anfitrión: welcoming guests, managing the front desk and reservations, orchestrating concierge experiences, and coordinating a flawless guest journey from pre-arrival to post-stay. You\'ll keep systems tidy, numbers accurate, and communication crisp.

Key Responsibilities

• Front Desk Excellence – Welcome guests, handle check-ins/outs, issue invoices, take payments, and keep folios clean and accurate.
• Reservations & Pre-Arrival – Confirm bookings, collect guest details, manage changes/no-shows, and prepare allocations/preferences in the PMS.
• Concierge & Guest Care – Arrange transfers, dining, experiences; share insider tips; support art-related enquiries and purchases.
• Communication – Manage calls/emails/WhatsApp with quick, helpful responses; handle OTA messages and simple modification requests.
• Systems & Reporting – Maintain PMS data (e.g., Cloudbeds/Opera/MEWS); log incidents; produce clear shift handovers.
• Compliance & Privacy – Submit partes de viajeros when applicable; follow SOPs; protect guest data (GDPR).
• Team Coordination – Align with Housekeeping and Maintenance for room readiness; flag and follow up on work orders.
• Commercial Support – Execute rate/availability updates and stop-sells per revenue guidance; promote direct bookings and upsells.

What You\'ll Bring (Must-Haves)

• Experience – 1–2 years in Front Desk/Reservations/Concierge (boutique or upscale setting preferred).
• Languages – Spanish & English fluency (C1+), spoken and written.
• Tech – Confident with a PMS (Cloudbeds/MEWS/Opera or similar), MS Excel/Word, email/OTA portals, WhatsApp Business.
• Service Mindset – Empathy, poise, and solution-oriented communication—even under pressure.
• Accuracy – Strong billing, cash handling, and attention to detail.
• Availability – Rotating schedules incl. weekends/holidays; right to work in Spain.

Nice-to-Haves

• Additional Languages – French, German, Arabic
• Local knowledge – Marbella dining, culture, and activities.
• Experience with – channel managers (e.g., SiteMinder / Cloudbeds CM).
• Art-curious – comfortable discussing artworks with guests.
• First-aid basics
• Driver\'s license

How We Measure Success (KPIs)

• Clean, error-free folios and on-time shift handovers.
• Response times to guest/OTA messages within agreed SLAs.
• Review mentions for excellent daytime service; 5? contribution.
• Conversion of direct enquiries and upsells (e.g., transfers, experiences).

Application

Apply: Email your CV (PDF) to include PMS experience, languages, earliest start date. With Subject "Day Receptionist / Guest Manager – Anfitrión Marbella."