Data Analyst Junior- 3PL Control Tower

Amazon Spain Fulfillment, S.L.U.; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading e-commerce company located in Barcelona seeks a dedicated operational support professional for the EU External Fulfilment network. The role involves providing operational guidance and support to various logistics providers while ensuring compliance with Amazon's high standards. Ideal candidates will have a strong background in data analysis tools and be fluent in both English and Spanish. This full-time position requires shift work, adapting to a 24/7 operations model.

Formación

• Experience in logistics is preferred.
• High school diploma or equivalent is required.
• Work experience with data analysis tools is beneficial.

Responsabilidades

• Provide support to 3PL providers and the Amazon team.
• Monitor 3PL operations and provide ops support.
• Ensure compliance with Amazon standards.

Conocimientos

MS Office proficiency

C1 English level

C2 Spanish level

Focus on details

Analytical approach

Educación

High school or equivalent diploma

Herramientas

SQL

Python

Data analysis tools

Descripción del empleo

EU External Fulfilment (EF) Network

The EU External Fulfilment (EF) network consists of circa 35 operations which offer flexible solutions to the CF network operated by external providers (3PL providers). EU EF primarily provides: (1) network capacity solutions (storage/throughput), (2) special operation solutions (Hazmat, BWS, IXD, SDC, ICC, etc) and (3) emerging market penetration solutions. EU EF is currently undergoing an operational transformation, driving demand for enhanced expertise in Outbound (OB).

EU 3PL Control Tower

The goal of EU 3PL Control Tower is to provide an excellent operational end to end, 24/7 support, in 3PL buildings across European/UK External Fulfillment chain. We aim to provide the standardized and optimized process with frustration free communication. This role is for a highly driven and motivated individual with operational experience and innovative, hands‑on approach.

Position Overview

This position involves the daily operational tasks resolutions and day to day communication with 3PL and Amazon team of problem solvers and node managers on their KPIs management.

Responsibilities

The successful candidate will be responsible for:

• Provide reactive/proactive support to 3PL providers and Amazon internals
• Work on internal projects to improve/automate 3PL Control Tower services
• 3PL operations monitoring and ops support, within a team that covers 24/7 shift pattern, for 30+ buildings in Europe/UK
• Night shift (10pm CET to 6am CET, Sunday to Thursday; Friday and Saturday: days off)
• Providing the operational guidance to 3PL
• Being a communication bridge between 3PL and Amazon stakeholders
• Mitigating CX risk by CPT management support, resolving OB errors and managing shipment cancellations
• Supporting on Transportation escalations
• Uploading critical data for supply chain and transportation visibility
• Checking process and Amazon standard compliance
• Optimization of actual Control Tower Outbound processes, aiming to automatize the actual tasks of the team, applying BI skills
• Work on Projects to improve actual 3PL Control Tower services, and capture new services that can be scalable to all 3PL sites

Basic Qualifications

• Relevant experience working with the MS Office suite (Word, Excel, Outlook)
• C1 English level
• Spanish C2 level

Preferred Qualifications

• High school or equivalent diploma
• Focus on details and analytical approach
• Expertise in data analysis tools such as SQL, Python, AI, etc.
• Experience in logistics