Customer Support Specialist - Spanish - Remote in Greece

Dila Recruitment; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A recruitment company is seeking a Customer Expert to handle customer inquiries and provide product information. The role requires excellent communication skills in both Spanish and English and includes relocation support. The ideal candidate has a strong attention to detail and troubleshooting skills. This is a full-time remote position offering professional growth opportunities and competitive compensation.

Servicios

Relocation support including flights and accommodation

Competitive monthly salary plus 2 extra salaries per year

Health care benefits

Professional growth and training opportunities

Free online Greek language courses

Formación

• Must be fluent in Spanish and English.
• Attention to detail is critical for accuracy.
• Proficient in troubleshooting technical issues.

Responsabilidades

• Handle incoming phone calls and emails from customers.
• Provide information and assistance on various products.
• Troubleshoot technical issues and offer solutions.

Conocimientos

Excellent writing and verbal communication skills in Spanish and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns with professionalism

Experience in customer support or technical support roles

Descripción del empleo

Overview

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What You Will Be Doing

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements

• Excellent writing and verbal communication skills in Spanish and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer

• Relocation support: Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator