Customer Support Specialist

Essence Coaching Group; Málaga; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A customer service specialist firm seeks a French-speaking Customer Support Representative to join their team in Spain. The role involves handling customer requests and troubleshooting technical issues. Candidates must possess strong communication skills in both French and English, along with problem-solving abilities. Relocation assistance is available, and there's potential for a hybrid work model after 6 months.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Formación

• Minimum 1-2 years of experience in BPO or with US customers.
• Advanced communication skills in both French and English.
• Strong problem-solving capabilities.

Responsabilidades

• Handle inbound and outbound requests via various channels.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.

Conocimientos

French (C1)

English (C1)

Customer-first mindset

Problem-solving ability

Attention to detail

Descripción del empleo

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.