Customer Support Representative – English Speaker

SkillOnNet; Melilla; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading iGaming company is seeking a Customer Support Representative to engage with customers, ensuring outstanding service and resolution of inquiries. The role requires fluency in English, strong communication skills, and a customer-oriented approach. Training is provided, and employees can expect an excellent work environment with various perks, including a monthly bonus and company medical insurance. Join a family-oriented culture that prioritizes staff well-being and professional growth.

Servicios

Attractive salary package

Monthly incentive Bonus

Monetary vouchers on Birthdays

Fully equipped kitchen

Options for medical insurance

Possibilities for pension plan

Casual Dress Code

Exciting company activities

Formación

• Fluency in English is mandatory.
• Proven customer service experience is welcomed but not mandatory.
• Strong communication and active listening skills are required.

Responsabilidades

• Effectively communicate with customers in their designated language.
• Provide an outstanding client experience and resolve issues on first contact.
• Respond to client inquiries via Webchat, Email, and Phone in a timely manner.
• Promote a 'Safer Gaming' philosophy.

Conocimientos

English fluency

Strong communication skills

Active listening skills

Customer orientation

Computer proficiency

Ability to perform under pressure

Descripción del empleo

Company Description

We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gaming industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

What we are looking for:

• English fluency
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Montly incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.