Customer Support Agent with Danish (Riga)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading outsourcing consultancy is looking for a Customer Support Agent in Riga. You will handle customer inquiries, maintain high service quality, and assist with case resolutions. Applicants should be proficient in Danish and fluent in English, with a positive service-oriented attitude. Relocation is supported for those not already in Riga.

Servicios

Paid startup training

Relocation support

Personal and professional development opportunities

Team-building activities

Formación

• Previous experience in an outsourced customer service environment is nice to have.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.

Responsabilidades

• Handle incoming message requests from customers over phone, chat, and email.
• Record case resolutions in the contact center tool.
• Ensure cases are resolved within the case life cycle.

Conocimientos

Proficient in Danish (C1)

Fluent in English (B1+)

Teamwork

Problem-solving

Customer service orientation

Descripción del empleo

In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia.

Work Model: On-site

Location: Riga, Latvia
Employment Type: Full-time

Duties and Responsibilities

• Handle incoming message requests from customers of a payment platform over phone, chat, and email and provide resolution to end users.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team to meet objectives.
• Communicate well with internal and external contacts.
• Provide exemplary customer experience.
• Meet quality standards on all handled contacts.
• Follow the schedule of work days and hours, be ready to start working on time.
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attend trainings and keep updated on processes and tools.

Requirements

• Proficient in Danish (C1) and fluent in English (B1+) language, both verbal and written.
• Previous experience in an outsourced customer service environment is nice to have.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team and focus on problem solving.
• Service-oriented profile with a focus on resolving issues efficiently.
• Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
• No remarks in a background check (e.g., no criminal record) and willingness to participate in such a background check during the recruitment process.

Offer

• Paid startup training and professional development sessions.
• Shifts within the line operating hours 9 AM - 6 PM, Monday to Friday.
• Relocation support provided.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Team-building activities to foster collaboration and fun.

If you're looking to join a thriving team and kickstart your career in customer support, this is the opportunity for you! Apply today!