Customer Success Specialist (Trading)

Isotrol; Donostia/San Sebastián; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in Energy Market Trading Software Solutions is seeking a Customer Success Specialist. The role involves supporting customers in maximizing value from products and enhancing their experience through effective onboarding and relationship management. Join a dedicated team focused on innovation in renewable energy.

Servicios

Flexible working hours

Remote working options

22 holidays plus additional days off

Summer hours

Formación

• High level of English - B2.
• Work experience in electrical trading teams.

Responsabilidades

• Provide feedback from customer requests to Product teams.
• Guide customers through onboarding processes.
• Build and nurture strong customer relationships.

Conocimientos

Good communication skills

Understanding of Iberian wholesale electricity markets

Educación

Engineering degree

Descripción del empleo

is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform innovative renewable power plant control ideas into software solutions. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. This is only the beginning.

At Isotrol, we are undergoing a transformation to create SaaS solutions with cutting-edge technology, aiming to serve not only large clients but all companies in the sector. Our work is deeply connected to building a more sustainable world. Our team of over 350 people across Spain, USA, Mexico, Brazil, and Chile delivers expert knowledge, passion, and commitment to support our clients' goals for sustainability.

The Position:

We are seeking a Customer Success Specialist to join our Trading team.

Your key responsibilities include:

• Providing feedback from customer requests to Product teams.
• Guiding customers through onboarding processes and ensuring they derive maximum value from Isotrol products.
• Building and nurturing strong customer relationships, understanding their goals, and aligning Isotrol products to help achieve them.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and passing on user feedback for product development.
• Identifying new product extension opportunities in collaboration with sales teams.
• Analyzing product usage to identify required actions and success stories, acting as the voice of the customer by conveying satisfaction levels, risks, and opportunities.

Functional knowledge: Extensive understanding of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English and/or other languages (High level of English - B2).
• Engineering degree preferred.
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the day.
• Remote working options.
• Holidays: 22 days plus 24th and 31st December when during the workweek.
• Summer hours: 8:00 to 15:00 from July 1st to August 31st.

We are committed to building a diverse workforce and encourage applications from underrepresented groups. We welcome all applicants regardless of background. If you require reasonable adjustments during the recruitment process due to a disability or medical condition, please discuss this with the recruiter.