Customer Success Specialist (Trading)

JR Spain; Córdoba; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de software para el mercado energético busca un/a Customer Success Specialist para unirse a su equipo de Trading. La función incluye guiar a los clientes durante el proceso de integración, maximizar su satisfacción y analizar el uso del producto. Se valorará dominio del inglés y experiencia en trading eléctrico. Se ofrecen horarios flexibles, opciones de trabajo remoto y 22 días de vacaciones más días adicionales durante las festividades.

Servicios

Horarios flexibles

Opciones de trabajo remoto

Vacaciones: 22 días al año

Horarios de verano

Formación

• Proficiencia en inglés y/o otros idiomas.
• Experiencia previa en equipo de trading eléctrico.

Responsabilidades

• Proporcionar retroalimentación de solicitudes de clientes a equipos de Producto.
• Orientar a los clientes desde la compra hasta la integración del producto.
• Construir y fomentar relaciones sólidas con los clientes.

Conocimientos

Inglés (alto nivel, B2 o superior)

Experiencia en equipos de trading eléctrico

Descripción del empleo

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Job Reference:

189010704129746534432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform innovative ideas into software solutions. With over three decades of experience, we manage more than 100+ GWTs globally, powering the largest energy companies. This is just the beginning.

At Isotrol, we are creating SaaS solutions with cutting-edge technology to serve all companies in the renewable energy sector. Our mission is to support a more sustainable world. Our team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile brings expertise, passion, and commitment to our clients.

The Position:

We seek a Customer Success Specialist to join our Trading team.

Your key responsibilities include:

• Providing feedback from customer requests to Product teams.
• Guiding customers from purchase through onboarding, ensuring they gain maximum value from Isotrol products.
• Building and nurturing strong customer relationships, understanding their goals, and aligning Isotrol solutions to meet them.
• Following up on accounts to maximize adoption and retention, acting as an expert advisor.
• Collecting user feedback for product development.
• Identifying new product opportunities in collaboration with sales.
• Analyzing product usage to identify actions, success stories, and conveying customer satisfaction and risks internally.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Proficiency in English (High level, B2 or above) and/or other languages.
• Experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the day.
• Remote working options.
• Holidays: 22 days plus 24th and 31st December when during the workweek.
• Summer hours: 8:00 to 15:00 from July 1 to August 31.

We value diversity and encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applicants from all backgrounds.

If you require reasonable adjustments due to a disability or medical condition, please discuss this with the recruiter.