Customer Success Officer with Italian (Limassol)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A multinational financial services company in Limassol is seeking a Customer Success Officer fluent in Italian to assist clients and manage accounts. This role involves supporting clients, managing communications, and contributing to client satisfaction. Ideal candidates should have a Business degree and experience in similar support roles. The position offers competitive compensation and a supportive work environment.

Servicios

24 days of annual leave

Global medical insurance

Unlimited Udemy Business membership

Company discount card

Team-building events

Personal and professional development

Formación

• Fluent in Italian and strong English communication skills are essential.
• Degree in Business or similar is required.
• Previous experience in support or finance is advantageous.

Responsabilidades

• Assist global clients through live chat and email.
• Manage client accounts and provide troubleshooting support.
• Promote products and guide clients through services.

Conocimientos

Fluent in Italian

Strong English skills (B2+)

Excellent communication skills

Ability to work under pressure

Educación

Degree in Business or related field

Herramientas

MS Excel

MS Word

MetaTrader platforms

Descripción del empleo

We are partnering with a multinational financial services company specialising in online trading, and they are looking to hire a Customer Success Officer who speaks fluent Italian to join their growing team in Limassol. If you’re customer-focused and ready to thrive in a fast-paced environment—this is the opportunity for you!

Location: Limassol, Cyprus
Employment Type: Full-time
Industry: Financial Services | Online Trading
Languages: Italian (C1+) & English (B2+)
Compensation: Base salary + performance-based bonuses

What You’ll Be Doing

• Assist global clients through live chat and email support
• Manage client accounts, updates, and documentation
• Handle incoming calls with impeccable phone etiquette
• Provide troubleshooting support for trading platform issues
• Promote company products and guide clients through services
• Collaborate with Compliance and internal departments to resolve issues
• Maintain accurate records and contribute to client satisfaction
• Build strong relationships with both new and existing clients
• Help the team meet and exceed performance targets

What We’re Looking For

• Native or fluent in Italian, with strong English skills (B2+)
• Degree in Business or a related field
• Previous experience in a similar support or finance role is an advantage
• Strong knowledge of MS Excel and Word
• Familiarity with MetaTrader platforms is a plus
• Ability to work rotational shifts: 09:00–18:00, 10:00–19:00 (Mon–Fri)
• Able to work under pressure and manage tasks efficiently
• Excellent communication and client-facing skills

What You’ll Get

• 24 days of annual leave (+ public holidays)
• Global medical insurance for you and your immediate family from day one
• Unlimited Udemy Business membership
• Company discount card for a variety of goods and services
• Team-building events and corporate activities
• Personal and professional development in a high-growth environment
• A supportive and international work culture

Ready to build meaningful client relationships and grow with a leader in the trading industry? Apply now and join the Limassol success story!