Customer Success Manager Spain (mfd)

PlanRadar; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital documentation platform is seeking a Customer Success Manager in Madrid. The role involves onboarding clients, maintaining customer relationships, and ensuring business value realization. Ideal candidates have SaaS experience, strong communication skills, and are fluent in Spanish and English. This position offers competitive salary, bonuses, and flexible working options.

Servicios

Room for personal and professional development

Team events

Home Office possibilities

Flexible working hours

Free drinks, snacks & fruits

Commission or bonus

Formación

• Experience in account management or Customer Success, preferably in the SaaS industry.
• Technical understanding of web and mobile applications.
• Ability to communicate and foster positive business relationships.

Responsabilidades

• Onboard customers to maximize business value.
• Provide product training and support.
• Conduct periodic business reviews with customers.
• Create success stories and case studies.
• Minimize customer churn through engagement.

Conocimientos

Account management

CRM systems

SaaS experience

Spanish

Business English

Organizational skills

Communication

Proactive teamwork

Descripción del empleo

Overview

Position: Full-time

Location: Madrid

Start: As of Now

Contract: Permanent

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation communication and reporting in construction facility management and real estate projects. It enables customers to work more efficiently enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data PlanRadar’s easy-to-use platform adds value to every person involved in a buildings lifecycle with flexible capabilities for all company sizes and processes. Today PlanRadar serves more than 150000 users across 75 countries.

PlanRadar promises an inclusive engaging and exciting place to work. We are inquisitive minds who challenge the status quo with a drive to change our clients industry for the better. Our people matter the most and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you’re courageous and ready for a new adventure join PlanRadar!

Meet the team here!

What you’ll get to do

PlanRadar is looking for an experienced Customer Success Manager for Spain to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadar’s features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding adoption advocacy retention and growth of your client base. Working closely with Sales Consultants our CSMs to provide input into the strategic account and success plans help identify areas where customers have room for improvement and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.

Among other things you will

• Be the product expert and provide training and services to successfully implement / deploy our features on the customer side
• Maintain a detailed understanding of PlanRadar assist customers with questions and suggest the best solutions for their needs
• Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators
• Be a dedicated partner to our customers and support their needs and issues across all PlanRadar’s departments
• Create success stories with your customers and collaborate with the marketing team to turn them into case studies
• Minimize customer churn through continuous engagement value realization education coaching and persuasion
• Partner closely with other cross-functional team members (e.g. product management development) to translate business needs and product requirements into improved solutions

Who you are

• You have experience with account management or Customer Success preferably within the SaaS industry
• You have experience in using CRM systems and computer literacy
• You are experienced in web and mobile applications and therefore have a technical understanding and familiarity with IT systems
• You have excellent spoken and written Spanish and business English language skills
• You are accountable and very well organised
• You have exceptional ability to communicate and foster positive business relationships
• You are self-motivated a proactive team player with innovative ideas diplomatic skills and tact. Poise under pressure thrives in a multi-tasking environment and can adjust priorities on-the-fly
• You are open to travel occasionally to customers or other PlanRadar offices locations for trainings

What we offer

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Centrally located and attractive office in Madrid
• Performance-related career system with competitive and progressive base salary
• Uncapped bonus based on a success-related commission scheme
• Possibilities to work from home
• Motivated and agile team with a common vision
• Additional benefits like team events free drinks & snacks

Benefits

• Buddy program
• In-house trainings
• Global culture
• Relocation package
• Team events
• Home Office possibilities
• Flexible working hours
• Free drinks snacks & fruits
• Referral program
• Commission or bonus

Requirements

• Manager
• Key Skills
• Children Activity,Customer Service,B2C,Ale,JavaScript,Asic