Customer Success Manager (Spain)

Promptly Health; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A health technology company in Spain is looking for a Customer Success Manager to lead nationwide health data initiatives. This role requires strong project management skills and experience in healthcare technology. The successful candidate will manage cross-functional teams and ensure compliance with regulations. The company offers a competitive salary, equity compensation, and a flexible work environment that promotes ownership and responsibility.

Servicios

Financial benefits and competitive salary

Annual bonus

Equity compensation via ESOP

Private health insurance

Flexible work schedule

Flexible vacation policy

Formación

• 3–5 years of experience managing and delivering complex technology projects.
• Strong technical understanding of health information systems, interoperability, or data analytics.
• Proven track record of leading nation‑wide or large‑scale projects.

Responsabilidades

• Lead planning, execution, and delivery of nationwide projects in Health Data.
• Ensure compliance with healthcare regulations and data protection standards.
• Serve as the primary contact for stakeholders, providing project status updates.

Conocimientos

Fluent in Spanish

Fluent in English

Project management

Strong analytical skills

Client-centric mindset

Educación

Professional certification in Project Management

Herramientas

Health information systems

Data analytics

Descripción del empleo

Overview

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.

About the Company

Promptly exists to empower every patient and health organization with evidence on the outcomes of care. We are driven by a passion to make a difference in patients’ lives, addressing the lack of real-world evidence on care outcomes. By making the right evidence available, we aim to promote better healthcare at lower costs for patients every day.

About the Role

We are currently seeking a Customer Success Manager in Spain to lead nation‑wide initiatives in Health Data. If you are a career‑driven professional passionate about healthcare technology and want to bring your expertise to work every day, this could be the opportunity you’ve been waiting for.

What You’ll Be Expected to Do

• Lead planning, execution, monitoring, and successful delivery of nation‑wide projects in Health Data.
• Manage and coordinate cross‑functional teams, including IT, partners, authorities, and external vendors.
• Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
• Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.
• Ensure compliance with applicable healthcare regulations and data protection standards (e.g., GDPR and ISO27001).
• Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.
• Drive innovation and continuous improvement in project processes to enhance efficiency and effectiveness.
• Manage budgets and financial resources for projects, ensuring cost‑effectiveness and value creation.

Qualifications and Work Experience

• Fluent in Spanish and English (written and spoken).
• 3–5 years of experience managing and delivering complex technology projects, ideally within healthcare or data‑driven environments.
• Strong technical understanding of health information systems, interoperability or data analytics.
• Proven track record of leading nation‑wide or large‑scale projects in healthcare or related industries.
• Professional certification in Project Management (e.g., PRINCE2, PMP, IPMA) is highly preferred.
• Strong analytical and problem‑solving skills, with a client‑centric mindset.
• Availability for occasional travel within Spain and across Europe.

Personality and Behavioral Traits

You are bright, articulate and passionate about being part of a nascent project in healthcare. You can lead and coach others, manage differences of opinion within the team, communicate effectively, establish contacts and build relationships, privilege an analytical approach and identify the strategic dimension of issues.

Position

• Remote‑first
• Full time
• Based in Spain (mandatory)

What We Offer

• Ownership, defining your own career pathway
• A unique growth opportunity on a fast‑growing team that will make healthcare better and have a significant impact in people’s lives
• Fantastic working environment with a young, enthusiastic, talented 50+ team coming from highly reputed players from Healthcare to Unicorn Startups and leading Multinational companies
• Financial benefits and competitive salary
• Annual bonus
• Equity compensation via our ESOP (open to ALL team members)
• Annual allowance for training
• Private health insurance
• Allowance for home‑office equipment
• Non‑financial benefits
• Equal opportunity and inclusive environment
• Flexible work schedule
• Flexible vacation policy
• Corporate events (all‑hands, retreats, etc.)

Recruiting Process

• First interview with your future manager and/or seasoned team members to get to know you and give an overview of Promptly and the job you are applying to.
• Technical assessment stage where you work on a test task or solve a business case.
• In exceptional cases, a third interview might take place; if this happens, it’s because we have a good opinion on you but may still need to get clear.
• Finally, you receive your offer and hopefully accept it.
• During the final phases of the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview.

Culture & Values

• Empathy – Before making any judgement, put yourself in the shoes of another. Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily having experienced it yourself. It is an everyday choice to fight for kindness and help change people, organizations, and society for the better.
• Ownership – We don’t foster fixed hierarchies or top‑down decision making. If you want to hit the ground running, do not wait for someone to “tell you what to do”. Acting like an owner means aligning with our core purpose and finding the best way to deliver on it, every day.
• Responsibility – Working to improve healthcare is a great responsibility and inspires us to not settle for less. Leaders deliver on our core purpose and inspire others to follow our cultural values.
• Teamwork – Our team is our greatest asset. We attract great people and go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.
• Excellence – We’re recognized as thought leaders, contributing to research and evidence generation through technology and data science. Continuous learning and self‑development are part of our work.