Customer Success Engineer - French Speaker (hybrid)

HashiCorp; Madrid; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Success Engineer to drive customer adoption and value through proactive engagement. The ideal candidate will have over 5 years of experience in customer success and a strong technical background in cloud technologies. The role is based in Madrid, Spain with a hybrid work model, requiring professional proficiency in English and French.

Formación

• 5+ years of experience in relevant fields.
• Proficiency in software development, operations, and cloud technologies.
• Professional proficiency in English and French.

Responsabilidades

• Drive customer onboarding and risk mitigation.
• Collaborate with internal teams to resolve risks and issues.
• Monitor and analyze account health to optimize customer journey.

Conocimientos

Technical Account Management

Customer Success Management

Communication Skills

Cloud Technologies

Customer Engagement

Interpersonal Skills

Herramientas

Gainsight

Salesforce

Descripción del empleo

Customer Success Engineer - French-speaker

Location : Madrid, Spain (hybrid - 3 days in office)

About the role

Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help customers address their business challenges with our technologies, driving effective implementation of HashiCorp tooling to increase customer value, expand product uptake, and secure on-time renewals and expansions of customer investments.

What you'll do (responsibilities)

The Customer Success Engineer (CSE) is responsible for achieving and maintaining adoption and value by delivering onboarding, consumption, and risk mitigation workstreams. This involves understanding customer goals and the outcomes needed to achieve these goals with the purchased products.

• Drive customer onboarding and risk mitigation.
• Collaborate with internal teams such as Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals to resolve risks and escalated issues promptly, and communicate effectively with customers.
• Monitor, report, and analyze account health, progress, and sentiment to continuously optimize the customer journey, focusing on driving adoption, retention, and expansion.
• Maintain accurate and up-to-date account health scores, notes, and calls to action in Gainsight.

What you'll need (basic qualifications)

• 5+ years of experience in Technical Account Management, Customer Success Management, or program management with a strong technical aptitude.
• Proficiency with concepts and technologies in software development, operations, security, cloud, microservices, containers, and scheduling platforms.
• Knowledge of HashiCorp solutions such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and related domains like Infrastructure Automation, Identity Management, and DevOps.
• Well-organized, proactive, with excellent work ethic, attention to detail, and eagerness to learn.
• Exceptional written and verbal communication skills, capable of supporting onsite or remote business reviews.
• Professional proficiency in English and French.
• Strong listening skills to understand customer needs, ask effective questions, and anticipate requirements.
• Excellent interpersonal skills for working with diverse teams and stakeholders.
• Ability to explain high-level technical concepts to non-technical audiences.
• Ability to remain calm under stress, respond swiftly to customer needs, adapt to change, and work comfortably in ambiguous situations.
• Experience in driving the adoption of software solutions in large, global organizations.
• Proactive in customer engagement and outreach.
• Experience with CRM and case management tools such as Gainsight and Salesforce.
• Ability to succeed in a cross-cultural environment.
• Willingness to travel domestically and internationally for customer visits and HashiCorp events.

LI-hybrid

HashiCorp, an IBM subsidiary, has been acquired by IBM and integrated into the IBM organization. HashiCorp is the hiring entity. By applying, you acknowledge that your personal data will be shared with IBM subsidiaries involved in the recruitment process, regardless of location. For details on data protection, see the IBM privacy statement.

Key Skills

Customer Engagement, Technical Support, Cloud Technologies, Infrastructure Automation, Customer Relationship Management, International Travel

Employment Type : Full Time

Experience : 5+ years

Vacancy : 1