Customer Success Agent - Dealers channel

JR Spain; Valladolid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading clear aligner provider in Valladolid is seeking a Dealer Customer Service Specialist. This role requires managing dealer communications, resolving inquiries, and fostering relationships to enhance service quality. Ideal candidates have at least 2 years of experience in customer service, strong communication skills, and proficiency in CRM systems, specifically Microsoft Dynamics. Fluency in English and Spanish is essential, and candidates with Arabic knowledge will hold an advantage. The position offers a chance to contribute to a dynamic service environment.

Formación

• Minimum of 2 years in customer service or account management, preferably B2B.
• Strong customer-centric mindset.
• Ability to manage multiple inquiries simultaneously.

Responsabilidades

• Serve as primary contact for dealer partners and manage service-related inquiries.
• Track and resolve support cases in the CRM system.
• Collaborate with internal departments for efficient problem-solving.

Conocimientos

Customer service

Communication skills

Problem-solving

Organizational skills

CRM systems

Fluency in English

Fluency in Spanish

Herramientas

Microsoft Dynamics

Descripción del empleo

Job Description:

IMPORTANT: only CVs in English will be reviewed and considered for the recruitment process.

Who We Are

Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high‑tech products to bring beautiful smiles and confidence to people around the world.

Over the past 20 years we maintain a productive corporate‑academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.

Why Angel Aligner?

With over one million patients treated and over two decades of innovation, we’re not just transforming smiles—we’re aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first—our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.

About the Role

The Dealer Customer Service Specialist is responsible for delivering an outstanding service experience to our dealer partners by managing daily communication, addressing inquiries, and ensuring prompt issue resolution. As the main point of contact for all service‑related matters, you will build trusted relationships with dealers, provide guidance on tools and systems, and work cross‑functionally to guarantee a seamless customer journey that aligns with our company’s excellence standards.

Key Responsibilities

• Serve as the primary contact for dealer partners, managing all service‑related communications and inquiries.
• Provide accurate and timely responses to questions related to orders, products, account details, and processes.
• Track and manage support cases in the CRM system, ensuring timely follow‑up and resolution according to established SLAs.
• Collaborate with internal departments (Operations, Clinical, Finance, and Marketing) to ensure efficient and coordinated problem‑solving.
• Deliver training and guidance to dealers on systems, tools, and service processes to enhance their self‑sufficiency and satisfaction.
• Maintain up‑to‑date knowledge of products, procedures, and policies to provide accurate and proactive support.
• Escalate complex issues to relevant teams while maintaining ownership of the communication until resolution.
• Monitor service performance and contribute to the creation of satisfaction reports and improvement initiatives.
• Demonstrate empathy, professionalism, and a solution‑oriented attitude in every interaction.

Requirements

• At least 2 years of experience in customer service, partner management, or account coordination (preferably in a B2B or distributor setting).
• Outstanding communication and interpersonal skills with a strong customer‑centric mindset.
• Proven problem‑solving skills and the ability to manage multiple requests simultaneously.
• Experience working with CRM systems (Microsoft Dynamics preferred).
• Highly organized, detail‑oriented, and proactive in follow‑up.
• Fluency in English and Spanish; Arabic is an advantage.

Job Reference

6180820281712443392324612

Posted

04.12.2025

Expiry Date

18.01.2026