Customer Service Specialist

Pentasia; Murcia; A distancia; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading online gaming company is seeking enthusiastic Chat Hosts to provide real-time engagement with players in a remote role. Candidates must be based in Ceuta, Spain, with excellent communication skills in Spanish. The role involves moderating chat rooms, providing customer support, and working flexible, rotative shifts. Experience in customer service is preferred. Join our team to ensure a safe and enjoyable gaming environment.

Formación

• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.

Responsabilidades

• Engage with players in real-time via live chat.
• Moderate chat rooms to ensure compliance with guidelines.
• Provide excellent customer support.
• Encourage participation in games and events.
• Report player feedback and technical issues.
• Adapt to rotative shifts.

Descripción del empleo

Overview

Chat Host (Remote – Rotative Shifts)

Location: Remote (based in Ceuta, Spain)

Industry: Online Gambling / iGaming

Languages : Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.