Customer Service Sales Representative (French-Speaking) - On-site - High Tech Industry - HS03

Concentrix; Barcelona; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona is looking for a Customer Service Sales Representative to handle customer post-sales requests. The ideal candidate is bilingual in French and fluent in English, possesses strong communication skills, and has a minimum of 1 year relevant experience. Enjoy a dynamic work environment with full paid training and opportunities for career development.

Servicios

Full paid training

Career development program

Great office location

Friends hunting (referral) bonus

Salary plus bonus

Formación

• Proficient in French and fluent in English.
• Minimum of 1 year relevant experience.
• Strong communication skills are essential.
• Knowledge of sales techniques like up-/cross-selling.

Responsabilidades

• Handle inbound activity of customer post sales requests.
• Provide replies to inbound queries efficiently.
• Make outbound calls as needed to resolve customer issues.

Conocimientos

Bilingual in French and fluent in English

Strong communication skills

Knowledge of sales techniques

Customer driven

Achievement oriented

IT knowledge

Listening skills

Customer care skills

Educación

Minimum of 1 year relevant experience

Descripción del empleo

Overview

Job Title: Customer Service Sales Representative (French-Speaking) - On-site - High Tech Industry

Job Description

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Sales Representative on our team, you will:

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Provide fast and effective replies to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quotes and follow up with cross-selling / up-selling and a proactive and service attitude
• Maintain personal knowledge of the Store portfolio and Post sales processes
• Initiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approach

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are bilingual or proficient in French and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivated to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have real capability to listen to customers
• Can conduct effective qualification to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week contract: Monday to Friday 9.00 to 18.00
• Salary 19,000 euros gross/year + up to 2,000 euros gross/year in bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We are united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), French (Required)

Time Type: Full time

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