Customer Service Representative (Italian)

MSX International; Madrid; Híbrido; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

A global business solutions provider is seeking a Customer Service Representative fluent in Italian for their Madrid office. This entry-level role involves serving as the primary contact for OEM vehicle owners, addressing and resolving vehicle-related issues. The position offers a permanent contract, a salary of €20,000 gross per year, and a flexible telecommuting policy post-training. Join a dynamic team dedicated to delivering exceptional customer service.

Servicios

Permanent contract

Salary: €20,000 gross per year

Flexible Compensation Plan

23 working days of vacation per year

Formación

• You have a C1 level of English and are fluent in Italian.
• You are preferably available full-time.
• You will be working from our Madrid office in a 50% hybrid position.

Responsabilidades

• Serve as the primary contact for OEM vehicle owners.
• Address and resolve all issues related to vehicles.

Conocimientos

C1 level of English

Fluent in Italian

Descripción del empleo

Overview

Customer Service Representative (Italian)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. The company delivers industry expertise with data analytics and software solutions to improve performance of automotive dealership networks, increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Our Customer Experience area works with a proactive and dynamic approach. We all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.

Qualifications

• You have a C1 level of English and are fluent in Italian.
• You are preferably available full-time.
• You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approximately fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15, 28037 Madrid.

We Offer

• Permanent contract from day one.
• Salary: €20,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referrals, internal trainers, new business opportunities, etc.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

About MSX

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Automotive