Customer Service Representative for the Norwegian Market (Part Time) (Remote)

CPM International Contact Centre; Barcelona; Híbrido; EUR 10.000; A tiempo parcial

Descripción de la vacante

A leading service provider in hygiene and health is looking for a part-time Customer Service Representative for the Norwegian market. This role involves handling customer inquiries via multiple channels and requires fluency in Norwegian and advanced English proficiency. The position offers a hybrid work model with 20 hours per week and a competitive salary. Applicants should demonstrate a passion for customer service and strong administrative skills.

Servicios

24 calendar days of holidays

Training provided

Remote work option

Formación

• Exceptional grammar and spelling in Norwegian required.
• Excellent written and spoken English communication skills.
• Genuine passion for exceptional customer service.

Responsabilidades

• Act as a passionate advocate for customers.
• Develop deep understanding of products and services.
• Deliver seamless customer support across all channels.

Conocimientos

Fluency in Norwegian

Advanced English Proficiency

Customer Service Enthusiast

Empathetic Communication

Strong Administrative Skills

Proactive Problem-Solver

Descripción del empleo

Overview

Customer Service Representative for the Norwegian Market (Part Time) (Remote)

Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

Responsibilities

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Fluency in Norwegian: Demonstrated by exceptional grammar and spelling.
• Advanced English Proficiency: Excellent written and spoken English communication.
• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits

• Start Date: November 2025
• Hours: 20 h / week
• Work Schedule: Monday to Friday, 11:00 am to 3:00 pm
• Salary: €9,279 gross per year
• Holidays: 24 calendar days (pro-rata)
• Work Model: Hybrid (6 days per month at the office) / Remote option if outside of Barcelona
• Training: 1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera)

Employment details

• Seniorirty level: Entry level
• Employment type: Part-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting