Customer Service Representative

AmerisourceBergen; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading healthcare solutions company based in Barcelona is seeking a Customer Service Representative to support clinical trial projects. The role involves managing client inquiries, overseeing order creation and shipping logistics, and maintaining client relationships. Ideal candidates will possess excellent organizational and communication skills, along with a college education. This position offers an opportunity to enhance operational support in a dynamic healthcare environment.

Formación

• High proficiency in English, both verbal and written.
• Previous B2B customer service experience preferred.
• Experience in logistics or pharmaceutical sectors is beneficial.

Responsabilidades

• Handle inquiries from clients via phone and email.
• Track shipments and update clients on statuses.
• Compile daily, weekly, and monthly performance reports.

Conocimientos

Customer service skills

Strong communication skills

Interpersonal skills

Organizational skills

Educación

College education or similar

Experience in business administration or related fields

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Customer Service Representative, supporting clinical trial projects for some of World Courier's key clients. Primary contact for specific clinical trial clients, providing dedicated operational and customer service support by:

• Handling enquiries, bookings and reports.
• Planning shipping solutions according to the specific requirements of each clinical study.

Primary Duties and Responsibilities

• Handling enquiries from clients, agents and World Courier offices via phone and email.
• Receive booking via phone/email and create order in World Courier system.
• Monitor and track ongoing shipments, reacting to any deviation from the plan.
• Keep clients and World Courier offices updated to the status of their shipment, especially in regard to delays.
• Action notes sent and received in the system.
• Determine which shipping solution should be used for certain shipments and any packaging issues.
• Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
• Compile daily, weekly and monthly study specific reports, follow up reports and noting any deviations.
• Compile daily, weekly and monthly study specific reports. Follow up reports and performance reports.
• Recognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos).
• Work with regulations (ADR/DGR/AITA) as well as local laws and guidelines.
• Build and maintain relationships with World Courier offices and clients.

Candidate Requirements

• Education of graduate or similar.
• English language to a very high level, both verbal and written.
• Previous B2B (business to business) customer service experience - ideally internationally.
• Experience with the logistics and/or pharmaceutical sectors would be beneficial.
• Professional and confident presentation skills.
• Proficiency with working tools such as PowerPoint, Excel and Word
• Fluency in English.
• Strong communication skills – both verbal and written.
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• Ability to independently manage multiple tasks, work under pressure and meet deadlines.
• Strong team working skills are essential.
• Able to provide relevant ad-hoc information on request.
• Excellent organizational and time management skills.

Experience and Educational Requirements

• College education and/or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.

Reports Directly To

International Customer Service Manager and Supervisors

Minimum Skills, Knowledge and Ability Requirements

Strong customer service skills; Strong interpersonal skills, positive attitude & self-motivated; Good decision making skills; Good analytical skills; Ability to communicate effectively both orally and in writing; Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction; Familiarity with World Courier services and operations; Strong organizational skills; attention to detail; Basic knowledge of Microsoft Word; Excel and inventory management system; Strong typing/data entry skills

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.