Customer Service Agent - German speaking

Gram Precision SL; l'Hospitalet de Llobregat; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Gram Precision SL is seeking a customer service representative for the German-speaking market. This role focuses on processing orders, managing customer relationships, and ensuring excellent support while working in a friendly, international team. Candidates should have at least two years' experience in customer roles, fluent German, and a team-oriented approach. Enjoy the benefits of no overtime and the option for flexible work arrangements.

Servicios

No overtime or shift work

Option for remote work a few days a week

Supportive, international team

Opportunities for personal development

Flexible work environment

Formación

• 2+ years in a customer-facing role, with a focus on phone and email.
• Experience with German, Austrian, Swiss customers is preferred.
• Ability to adapt quickly to new technologies.

Responsabilidades

• Process orders, manage deliveries, returns, and repairs.
• Maintain relationships with key customers in the D/A/CH market.
• Respond to customer emails and calls professionally.

Conocimientos

Customer Service

Communication in German

B2B Experience

Flexibility

Descripción del empleo

About Gram Group:

Gram Group is a leading provider of weighing solutions across Europe, with a long history of excellence. As our company continues to grow, we are currently focusing on enhancing our customer service experience. With a strong foundation and a forward-thinking approach, we ensure that retailers, large clients, and end consumers can rely on us. Together, we are shaping a future where excellent service is our hallmark.

About the role:

Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues? Join our international back-office team as a representative for the German-speaking market! Your fluent German skills will be key in providing outstanding support to our customers. In this role, you’ll be an essential part of our success, contributing to keeping our customers happy and satisfied.

Tasks

• Processing orders, deliveries, returns, and repairs
• Managing the relationship with our key customers in the D/A/CH market.
• Responding to emails and customer calls professionally and in a friendly manner
• Ensuring orders are delivered on time and managing shipments to customers
• Working closely with the sales department to ensure a smooth and satisfying customer experience
• Efficiently using digital tools and systems for productive task management

Requirements

• At least two years of experience in a customer-facing role, ideally with phone and email contact.
• Experience in the B2B sector.
• Fluent German communication skills, both spoken and written, for customer interactions with our German speaking customers.
• We value if the candidate is used to work with German, Austrian and Swiss customers.
• A structured, team-oriented, and reliable work approach
• High level of initiative and enjoyment in working independently and responsibly
• Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly

Benefits

• A balanced work-life: No overtime, no shift or weekend work
• The option to work from home a few days a week if desired
• A friendly, international team where collaboration is enjoyable
• The opportunity to be part of a steadily growing company with plenty of chances for personal development
• A flexible and dynamic work environment with short decision-making processes, where your voice is heard, you see the direct impact of your work, and you actively contribute to the company’s success.

We look forward to receiving your application!