Customer Service Advisor (Dutch-speaking)

careerxtra; Málaga; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading eCommerce support company in Benalmádena, Spain, seeks a Dutch-speaking Customer Service Advisor. The role involves assisting customers through phone and chat, resolving inquiries, and ensuring customer satisfaction. You will be part of a dynamic team in a multicultural environment, providing exceptional service with empathy. Candidates should have excellent Dutch and English communication skills, as well as strong problem-solving abilities. Competitive salary and full-time contract offered, with relocation support if needed.

Servicios

Competitive base salary

Comprehensive training program

Relocation support

Career development support

Formación

• Fluent in Dutch and proficient in English (B2 level).
• Excellent communication and interpersonal skills.
• Calm, empathetic, and professional under pressure.

Responsabilidades

• Assist customers via phone, chat, and other digital channels.
• Resolve inquiries and deliver timely solutions.
• Document all customer interactions in CRM.

Conocimientos

Fluent Dutch (spoken and written)

B2 level English

Excellent verbal and written communication

Active listening

Problem-solving skills

Descripción del empleo

Position: Customer Service Advisor (Dutch-speaking)
Location: Benalmádena, Spain
Employment Type: Full-time
Remuneration: Base salary

We are looking for a Dutch-speaking Customer Service Advisor to join our international eCommerce support team in Benalmádena, Spain.
In this role, you will be the first point of contact for customers, assisting them via phone, chat, and other digital channels. You will help resolve inquiries efficiently, provide accurate information, and ensure a smooth customer experience with empathy and professionalism.

This is an excellent opportunity for someone who enjoys communication, problem-solving, and working in a multicultural environment.

Key Responsibilities

• Support eCommerce customers through phone, chat, and other digital channels (including email and social media in the future).

• Identify customer needs, provide accurate information, and deliver timely solutions and alternatives.

• Handle complaints with patience and professionalism, always ensuring customer satisfaction.

• Follow company guidelines, scripts, and best practices provided during training.

• Escalate complex or unresolved cases to the appropriate department when necessary.

• Collaborate with team members to resolve issues and share feedback for continuous improvement.

• Accurately document all customer interactions and actions in the CRM system.

Requirements

• Languages: Fluent Dutch (spoken and written) and English at a B2 level or higher.

• Communication Skills: Excellent verbal and written abilities to communicate clearly and simplify technical information.

• Personality:

  • Calm, empathetic, and professional under pressure.

  • Strong active listening and problem‑solving skills.

  • Adaptable and reliable, with a strong sense of responsibility.

• Work Style: Able to work independently while collaborating effectively within a team.

• Availability: Willingness to work on a rotational shift schedule and maintain punctuality.

What We Offer

• Competitive base salary and stable full-time contract.

• Opportunity to work in a friendly, dynamic, and multicultural environment.

• Comprehensive training program with ongoing coaching and career development support.

• Tools and resources to help you reach your full potential.

• Relocation support to help you settle comfortably in Spain.