Customer Experience Specialist (Dutch Speaker)

JR Spain; Valencia; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Dutch-speaking customer service representative in Valencia. The role involves communicating with customers via phone, email, and chat, showcasing strong communication and empathy skills. Candidates should be flexible, tech-savvy, and able to work independently or in a team. The position provides an opportunity to join a market leader in telecommunications.

Servicios

Broad learning opportunities

Market leader within Telecommunications

Formación

• Native in Dutch (C2) and fluent in English (B2).
• Previous experience in hospitality or customer-facing roles is a plus.
• Flexible and capable of working in a fast-paced environment.

Responsabilidades

• Communicate with customers through various channels.
• Guide customers with their questions and provide the right solutions.
• Work collaboratively within a team.

Conocimientos

Communication skills

Empathy

Problem-solving

Teamwork

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

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Job Reference:

413077740930780364832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT, and Healthcare.

The Role

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat, and social media
• Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

Ideal Profile

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Previous working experience in hospitality or other customer-facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive on teamwork and fun and are part of the community
• Flexible and able to work in a fast-paced environment
• Autonomous, able to work independently as well as part of a team
• Tech-savvy and familiar with Google Suite, MS Office, and CRM tooling
• Customer-focused, always having the customer’s best interest in mind

What's on Offer?

• Join a market leader within Telecommunications
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities