Customer Care Delivery Specialist with German

Alight Solutions; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading service provider in Spain is seeking a Delivery Specialist to support clients in a multi-client environment. This role includes processing transactions, following standard operating procedures, and ensuring timely quality delivery. Strong proficiency in English and German is required, along with adaptability and excellent communication skills. The position offers a comprehensive rewards package and opportunities for career growth.

Servicios

Private medical care

Life insurance

MultiSport card

Formación

• C1 minimum level in English and German.
• Experience in Customer Service is a plus but not required.

Responsabilidades

• Responsible for daily execution/processing for aligned work.
• Provides resolution in accordance with due dates and maintains SOP documentation.
• Works with third-party providers to ensure seamless process delivery.

Conocimientos

Excellent English

Excellent German

Adaptability

Attention to details

Written and verbal communication skills

Self-motivation

Descripción del empleo

Summary

The Delivery Specialist (DS) is primarily responsible for providing day-to-day client support in a multi-client environment. This includes processing transactions and following standard operating procedures (SOPs), responding to queries, researching issues and providing resolutions, conducting quality checks and meeting ad-hoc client and internal requests. The DS is responsible for ensuring timely, quality delivery of his/her own work by meeting client Service Level Agreements (SLAs) or Reported Service Levels (RSLs), and Key Performance Indicator (KPI) adherence.

Responsibilities

• Responsible for daily execution/processing for aligned work. Adheres to internal and external audit requirements for specific clients.
• Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues as appropriate.
• Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
• Identifies and researches issues with guidance and formulates resolutions/recommendations by analyzing trends and applying/following SOPs and best practices.
• Helps identify and implement ideas for improving processes.
• Identifies potential service delivery issues and provides input towards process improvement.
• Helps to develop training material and documentation for self and other colleagues.
• Works with team members to communicate with client and/or other client team members on issues.
• Conducts/supports acceptance testing of designated areas with limited scope.
• Works on assignments where established practices, procedures and precedents guide the work; follows procedures and investigates issues to solve problems; may work on project tasks usually limited in scope and complexity; may conduct testing on designated testing scripts and limited in scope.

Requirements

• Excellent English: C1 minimum
• Excellent German: C1 minimum
• Adaptability and attention to details
• Excellent written and verbal communication skills
• Self-motivation and willingness to learn
• Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

We Offer

• Salary: 5000 PLN gross
• Language allowance: 2500 PLN gross
• Private medical care, life insurance
• Benefit platform (MultiSport card, tickets, vouchers, and many more)
• Permanent contract and comprehensive rewards package
• Career Growth Opportunities
• Work-Life Balance

Additionally, you can expect

• Extensive ongoing training program
• Work in an international team
• Great work atmosphere; value positive and productive work environment, open and honest communication, and commitment to excellence
• Opportunities to engage in many events, activities and charity initiatives
• Modern office with chill out zone in a convenient location in Kraków

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work

Applicants for employment must have work authorization that does not require sponsorship of a visa for employment in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.