Customer Care Assistant

Longines Watch Co. Francillon Ltd.; Alcobendas; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading watch manufacturer seeks a Customer Care Assistant in Alcobendas, Spain. You will provide dedicated support to B2C and B2B customers, ensuring a positive experience. The ideal candidate has customer service experience, excellent communication skills, and proficiency in CRM tools. Fluency in English is required; additional languages are valued.

Formación

• Minimum 1 year of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and in a team-oriented environment.
• Proficiency with digital tools and CRM platforms.

Responsabilidades

• Respond to customer inquiries with professionalism and clarity.
• Resolve issues promptly and effectively.
• Log and track customer cases using our CRM tools.
• Collaborate with other departments to improve customer satisfaction.
• Collect feedback to drive continuous improvement.

Conocimientos

Customer service experience

Verbal communication

Written communication

Ability to work under pressure

Collaboration

Herramientas

CRM tools

Digital tools

Descripción del empleo

The Company

https://www.swatchgroup.com/en/companies-brands/watches-jewelry/longines

Job Description

As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.

Profile

Key Responsibilities

• Respond to customer inquiries with professionalism and clarity
• Resolve issues promptly and effectively
• Log and track customer cases using our CRM tools
• Collaborate with other departments to improve customer satisfaction and internal processes
• Collect feedback and suggestions to help drive continuous improvement

Professional Requirements

• Minimum 1 year of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Ability to work well under pressure and in a team-oriented environment
• Proficiency with digital tools and CRM platforms

Languages

Fluent English is a must. Knowledge of additional languages is a plus and will be positively valued.

Job Location

C/ Yuca, 2, 28109 ALCOBENDAS, Spain (Madrid Province)

Company Address

The Swatch Group (España) S.A. Edificio C, Miniparc I Calle Yuca, 2 Urbanización El Soto de la Moraleja ES-28109 Alcobendas, Madrid Spain