Cruise Line Customer Advisor (Danish) - Remote from Portugal

FH Collective Academy; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading travel company is looking for customer service representatives in Barcelona. In this role, you will assist clients in planning their cruise holidays, providing professional guidance on packages and managing inquiries. Ideal candidates will have a background in sales, possess strong communication skills, and be comfortable using digital tools. The position offers a salary of 1500 x 14 annually, relocation assistance, and a remote work model for those based in mainland Portugal.

Servicios

Monthly rent of 280, all utilities included

Room in a shared apartment for up to 12 months

Flexible working hours

Formación

• Any background in sales (retail, call centre, tourism, e-commerce, etc.) is welcome.
• Strong communication and interpersonal skills are essential.
• Attention to detail and a problem-solving approach are required.
• Comfortable using digital tools and managing multiple tasks.

Responsabilidades

• Handle inbound calls and customer inquiries.
• Provide professional guidance on cruise packages and destinations.
• Offer package upgrades or alternative options when appropriate.
• Deliver pre-booking and post-booking customer support.
• Assist travel agencies with booking management.

Conocimientos

Communication

Sales experience

Interpersonal skills

Attention to detail

Problem-solving

Descripción del empleo

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent 280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre-booking and post-booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem-solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks