CRM Digital Project Manager

CATORCE; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading advertising agency in Barcelona is seeking a skilled CRM Project Coordinator to manage end-to-end projects. This role involves building client relationships, presenting project plans, and ensuring timely project delivery. Candidates should have at least 3 years of agency experience and proficiency in Salesforce and Jira. Strong organizational and communication skills are essential, along with a knack for managing multiple projects effectively. A collaborative, problem-solving approach is highly valued.

Formación

• 3+ years of experience in an advertising agency.
• Experience in Digital campaigns and Loyalty projects.
• Deep knowledge of Jira for project management.

Responsabilidades

• Coordinate CRM project assets and communicate clearly with stakeholders.
• Present and negotiate project plans and budgets.
• Ensure successful delivery of projects according to client needs.

Conocimientos

Project management

Digital campaigns

Problem solving

Technical challenges

Effective organizational abilities

Communication skills

Team collaboration

Salesforce

Herramientas

Jira

Email campaign editors

Descripción del empleo

Do you live to create? Looking for your next big challenge? How about a breath of fresh air? As part of the DDB Group, the CATORCE creative agency network handles all global advertising for the SEAT and CUPRA car brand. CATORCE is a place for those who like to bend the rules. It’s a place for rock’n’roll, at the heart of Barcelona.

It is also a place where a diverse mix of talented people want to come, to stay and do their best work. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our teams and across all of our work. Diversity is more than a commitment for us — it is the foundation of what we do.

Purpose

The role is responsible for the coordination of CRM projects assets and therefore communicating clearly to all those involved (third parties and agency members) and understanding both agency and client needs and objectives and liaise closely with the third parties involved.

Responsibilities

• Be the primary point of contact and build long‑term relationships with the client.
• Presenting and negotiating project plans and budgets.
• Be the main responsible of delivering an end‑to‑end CRM projects.
• Be the main point of contact for the key internal stakeholders including creativity team, accounting team and production team.
• Ensure timely and successful delivery of projects according to client needs and objectives.
• Briefing and judging creative in relation to brand guidelines, objectives and KPIs.
• Ensure the correct implication both of client and agency profiles on the planned dates for projects.
• Monitoring work progress and keeping in contact with client at all stages.
• Arranging and scheduling meetings that fit with projects plans.
• Present and defend agency ideas with conviction.
• Analyze and report Loyalty campaigns success.
• Stay up‑to‑date with digital technology trends.
• Design, improve and manage initiatives that reinforce the company’s customer relations, such as customer journeys, emails, websites and apps.
• Recommend technical improvements to get a better understanding of each visitor to the website.
• Suggest and implement project planning based on production needs.
• Address production assets needs to the proper providers.

Qualifications

• Proven work experience of at least 3 years in an advertising agency.
• Proven work experience in Digital campaigns and Loyalty projects.
• Knowledge of Salesforce, customer satisfaction tools, loyalty program tools, emailing campaign editors.
• Deep knowledge of Jira as main project management tool along with Agile projects milestones workflow definition.
• Must be self‑motivated, and able to manage several projects at the same time.
• Must have excellent problem solving skills and love technical challenges. Excellent attention to detail.
• Must be able to function independently and still work well in a "team oriented" environment.
• Effective organisational abilities.
• Commercial awareness and good written and verbal communication skills.
• English full professional

All qualified applicants will receive consideration for employment without regard to race, sexual orientation, or age.