Crew Control Agent TEMPORARY

Vueling Airlines SA; Viladecans; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading low-cost airline based in Barcelona seeks a Crew Controller to manage Pilot and Cabin Crew resources efficiently. Responsibilities include handling operational incidents, maintaining professional relations, and ensuring compliance with regulations. Ideal candidates have a degree in aeronautical engineering or aviation management, and prior experience in the aviation sector. Strong skills in teamwork and pressure management are essential. Knowledge of both English and Spanish at a C1 level is required.

Servicios

Staff travel discounts

Flexible working model

Formación

• Prior experience in Crew control department or aviation studies is valued.
• High level of both English and Spanish required.

Responsabilidades

• Manage crew resources efficiently and in compliance with regulations.
• Handle operational incidents including aircraft rerouting and staffing.
• Maintain professional relations with Crew and other departments.

Conocimientos

Working under pressure

Teamwork and lead skills

Analytic profile with attention to details

Flexible, decisive and rigorous

Knowledge of the tools implemented by the department

Educación

Degrees in aeronautical engineering, aviation management, or similar

Descripción del empleo

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Crew Controllers are part of Operations Control Centre, reporting to the Manager Crew Operations, they are responsible for both Pilot and Cabin Crew resourcing on a day-to-day basis, to ensure a reliable punctual operation.

Main Accountabilities

• Ensure that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements.
• Handle operational incidents: aircraft rerouting, low staffing (time of sicks).
• Maintain and develop a professional standard of relations with Crew, other Line Departments, and fellow team members.
• Have a working knowledge of crew agreements and roster policies.
• Participate in Operations Control projects where required.
• Support functions of Crew Control and provide cover where needed.
• Prioritize safety and punctuality in all crew and operation decisions.

Main Relationships

• Internal departments: Tracking, TCP and pilots, iOCC, Flight Operations, Customer Response, Dpt Firma, Training, Safety and HR.

Education

• Degrees in aeronautical engineering, aviation management, or similar fields are ideal.

Experience

• Prior experience in Crew control department, aviation or aviation-related studies are valued positively.

Competencies

• Working under pressure.
• Teamwork and lead skills.
• Flexible, decisive and rigorous. Also, functional, and strict following procedures.
• Analytic profile with attention to details.
• High level of both English and Spanish.
• Knowledge of the tools implemented by the department.
• Basic knowledge of Crew Optimization and Crew Travel areas task

Languages

• Spanish C1
• English C1 (B2 is absolute minimum requirement)

Other

• Rotating shifts. Department available 365 days a year.

Location

• Barcelona-Viladecans, Spain.

Level

• Individual Contributor 6

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

🟡 #FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more?Click here.

🟡 Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

🟡 Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.