Corporate Front Office Director

Sani/Ikos Group; Estepona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Estepona is seeking a Front Office Manager to ensure brand consistency and operational excellence across resorts. This role requires a minimum of 8 years in Front Office or Rooms Division leadership within a luxury environment. The successful candidate will implement service protocols, analyze key performance metrics, and oversee staff training to optimize guest experience. A competitive remuneration package and opportunities for growth are offered.

Servicios

Competitive remuneration package

Private health insurance

Professional development opportunities

Formación

• Minimum of 8 years in Front Office or Rooms Division leadership.
• Strong knowledge of luxury hospitality environment.
• Fluency in English; additional languages beneficial.

Responsabilidades

• Implement front office standards and service protocols across resorts.
• Conduct audits to ensure compliance with corporate guidelines.
• Analyze key performance indicators for actionable insights.
• Design and facilitate training programs for front office staff.

Conocimientos

Front Office management

Guest satisfaction

Operational excellence

Leadership development

Multi-property operations

Educación

Bachelor’s degree in hospitality management or Business Administration

Herramientas

PMS systems

CRM systems

MS Office

Descripción del empleo

Department

Rooms Division

Location

Estepona, Marbella

Employment type

Permanent

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”? At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort. Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Your main purpose

• Develop and implement brand-wide front office standards, SOPs, and service protocols across all resorts to ensure operational excellence and brand consistency.
• Monitor property compliance with corporate guidelines and service standards, conducting regular audits and operational reviews to identify improvement opportunities.
• Analyze and report on key performance indicators such as occupancy, ADR, RevPAR impact, labor productivity, and guest satisfaction, providing actionable insights to senior leadership.
• Ensure guest journey excellence from arrival to departure across all resorts by benchmarking and embedding best practices in luxury guest services.
• Design and facilitate training programs, workshops, and cross-property knowledge sharing sessions to enhance front office capabilities and leadership development.
• Monitor and optimize front office labor costs, staffing efficiency, and financial contribution to maximize profitability across all properties.
• Lead or support corporate projects related to technology, innovation, and new resort openings to continuously improve the guest experience and operational efficiency.
• Act as the primary corporate liaison for Front Office Managers across all resorts, maintaining strong communication, alignment, and collaboration with Rooms Division, Housekeeping, IT, and HR.

What will you bring?

• Minimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.
• Experience in managing multi-property operations will be considered a strong advantage.
• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Proficient in PMS and CRM systems, MS Office, and reporting tools.
• Fluent in English; additional languages are considered an asset.

What We Offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package. Private health insurance