Corporate Front Office Director

Sani/Ikos Group; Estepona; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading hospitality group in Estepona is seeking an experienced Front Office Manager to oversee standards across multiple luxury resorts. The ideal candidate will have over 8 years of leadership experience and a strong background in hospitality operations. This role focuses on enhancing guest experiences, optimizing labor costs, and ensuring brand consistency. Competitive remuneration and career development opportunities are offered, alongside a commitment to employee well-being and community support.

Servicios

Competitive remuneration package

Private health insurance

Professional development opportunities

Formación

• Minimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.
• Experience in managing multi-property operations will be considered a strong advantage.
• Proficient in PMS and CRM systems, MS Office, and reporting tools.

Responsabilidades

• Develop and implement brand-wide front office standards, SOPs, and service protocols.
• Monitor property compliance with corporate guidelines and conduct regular audits.
• Analyze key performance indicators and provide actionable insights.

Conocimientos

Leadership in luxury hospitality

Operations management

Training and development

Performance analysis

Communication skills

Educación

Bachelor’s degree in hospitality management

Herramientas

PMS systems

CRM systems

MS Office

Descripción del empleo

Key Responsibilities

• Develop and implement brand-wide front office standards, SOPs, and service protocols across all resorts to ensure operational excellence and brand consistency.
• Monitor property compliance with corporate guidelines and service standards, conducting regular audits and operational reviews to identify improvement opportunities.
• Analyze and report on key performance indicators such as occupancy, ADR, RevPAR impact, labor productivity, and guest satisfaction, providing actionable insights to senior leadership.
• Ensure guest journey excellence from arrival to departure across all resorts by benchmarking and embedding best practices in luxury guest services.
• Design and facilitate training programs, workshops, and cross-property knowledge sharing sessions to enhance front office capabilities and leadership development.
• Monitor and optimize front office labor costs, staffing efficiency, and financial contribution to maximize profitability across all properties.
• Lead or support corporate projects related to technology, innovation, and new resort openings to continuously improve the guest experience and operational efficiency.
• Act as the primary corporate liaison for Front Office Managers across all resorts, maintaining strong communication, alignment, and collaboration with Rooms Division, Housekeeping, IT, and HR.

Qualifications & Experience

• Minimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.
• Experience in managing multi-property operations will be considered a strong advantage.
• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Proficient in PMS and CRM systems, MS Office, and reporting tools.
• Fluent in English; additional languages are considered an asset.

What we offer

• Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
• Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
• Care: Competitive remuneration package, Private health insurance.

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