Coordinadora Servicio AM (fm)

T-Systems Iberia; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology services company in Barcelona is seeking a Service Coordinator to manage the delivery of Application Maintenance services across Europe and Africa. This role involves overseeing service partners, ensuring quality documentation, and fostering a collaborative environment within a multicultural team. The position offers a hybrid work model, continuous training, flexible compensation, and more than 26 vacation days per year.

Servicios

Flexible schedule

Continuous training

Medical insurance

Life and accident insurance

More than 26 vacation days

Formación

• Control performance of service partners through KPIs and SLAs.
• Manage day-to-day partner relationships including incident management.
• Ensure all IT changes/projects are documented for partners.

Responsabilidades

• Coordinate delivery of Application Maintenance services.
• Collaborate with IT area leaders for service transitions.
• Be an active member of a multicultural team.

Conocimientos

Service Coordination

Partner Relationship Management

Quality Assurance

Communication

Descripción del empleo

Job Description

• Service Coordination and Oversight:
  • Part of the team that coordinates the delivery of Application Maintenance (AM) services across the group (Europe & Africa). This service covers core applications such as ERP CRM HCM IBP and Financial tools including integrations (EDI) and is handled by our partners consisting of over 15 FTE.

Qualifications

• Enforce the adoption of KPI and SLA to control the correct performance of our service partners and report these metrics to the business managers.
• Partner Relationship Management:
  • Coordinate the day‑to‑day relationship with our partners including incident management. This involves ticketing follow‑up and prioritization to ensure quick and effective resolution.
• Quality Assurance and Documentation:
  • Make sure all IT changes / projects are well documented before going live and that this documentation reaches the partners for ongoing maintenance.
• Transition and Communication:
  • Permanent touch with the leaders of the functional IT areas to ensure a proper transition of all new services into Application Maintenance (AM).
• Work Environment:
  • Active member of a multicultural team of around 20 people located in more than 10 different locations across Europe and Africa fostering a global and collaborative environment.

Información adicional

What do we offer you

• International positive dynamic and motivated work environment.
• Hybrid work model (telecommuting/on‑site).
• Flexible schedule.
• Continuous training: Certification preparation, access to Coursera, weekly English and German classes...
• Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances...
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
• 100% of salary in case of medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge do not hesitate to send us your CV! Please send CV in English. Join our team!

T‑Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Remote Work

No

Employment Type

Full‑time

Key Skills

Engineering Support, MAC, Hydraulic, General Services, Ado, Health Education

Experience

years

Vacancy

1