Community Content Moderator

Eclipse Foundation; España; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A community-driven foundation is looking for a Part-Time Community Content Platform Manager. This remote role involves managing online community platforms, addressing user issues, ensuring compliance, and generating reports. Ideal candidates have experience with content management systems and strong communication skills. The position requires approximately 20 hours per week and offers competitive compensation along with a comprehensive benefits package.

Servicios

Comprehensive benefits package

Responsabilidades

• Manage and administer a variety of online community platforms.
• Triage user account issues and site usage questions.
• Handle and triage issues reported on various platforms.
• Respond to requests to moderate content on platforms.
• Oversee issues and wikis within code repositories.
• Manage community mailing lists.
• Ensure all platforms adhere to compliance disclosures.
• Generate reports on moderation activities.
• Provide input on improvements to processes and policies.

Conocimientos

Experience with managing various types of online community platforms

Technical proficiency with issue tracking, version control, communication, and content management systems

Strong communication and problem-solving skills

Understanding of content moderation principles and practices

Knowledge of software repository management

Descripción del empleo

About the Role

This is a part-time role responsible for the overall management, monitoring, curation, and administration of various community content platforms and services. The individual will ensure the smooth operation of these platforms, address user issues, and maintain compliance with relevant policies.

Location

This is a remote position.

Responsibilities

• Platform Administration: Manage and administer a variety of online community platforms, including issue trackers, discussion forums, chat services, code repositories, foundation-hosted marketplaces, news outlets, blog platforms, and content aggregation sites.
• User Support: Triage user account issues (authentication, password resets), site usage questions, and general community inquiries related to web properties, and address as appropriate.
• Issue Triage: Handle and triage issues reported on various platforms.
• Content Moderation: Respond to requests to moderate content on platforms that allow community posting, ensuring compliance with our privacy policy, DSA regulations, and other relevant policies.
• Repository Management: Oversee issues and wikis within code repositories, and manage software distribution repositories.
• Email List Management: Manage community mailing lists.
• Compliance: Ensure all platforms and content adhere to compliance disclosures, particularly regarding content moderation.
• Periodic Reporting: Generate reports on the moderation activities carried out on behalf of the foundation, notably our DSA Compliance Disclosure statement.
• Process Improvements: As part of the foundation’s technical team, provide input on improvements to processes, tooling, policies, etc. to enable the Foundation to better serve its communities, and to better ensure our community spaces are welcoming and vibrant.

Required Skills

• Experience with managing various types of online community platforms.
• Technical proficiency with issue tracking, version control, communication, and content management systems.
• Strong communication and problem-solving skills.
• Understanding of content moderation principles and practices.
• Knowledge of software repository management.

This role is expected to require approximately 20 hours/week.

We offer highly competitive compensation along with a comprehensive benefits package. We thank all applicants for their interest; however, only those to be interviewed will be contacted. For more information about Eclipse Foundation, please visit our website at https://eclipse.org/

We respect the dignity and independence of people with disabilities and are committed to providing accommodation and support to persons with disabilities throughout any recruitment process, once made aware of a need for accommodation. If you require any special accommodation or support during the recruitment process, please indicate in your email to us.