Client Service Manager

Apex Group Ltd; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global financial services company in Valencia is seeking a Client Service Officer to manage client relationships and ensure service excellence. The ideal candidate will have at least 2 years of experience in client service, strong organizational skills, and proficiency in English. This role offers competitive remuneration and opportunities for training and development.

Servicios

Competitive remuneration

Training and development opportunities

Collaborative work environment

Formación

• Minimum of 2 years experience in client service or account management.
• Strong written and oral communication skills in English.
• Ability to work in a fast-paced environment.

Responsabilidades

• Maintain strong relationships with clients to exceed their expectations.
• Analyze client feedback to implement service improvements.
• Collaborate with internal teams to resolve client issues.

Conocimientos

English proficiency

Client service experience

Interpersonal skills

Microsoft Office Suite

Organizational abilities

Descripción del empleo

Overview

Position: Client Service Officer - EDB Valencia

LOCATION: Valencia

EMPLOYMENT TYPE: Full Time Permanent

Working Conditions: This role requires a full 5-day in-office working week, promoting a collaborative and engaging workplace atmosphere.

Job Description

Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Valencia? Apex Group is seeking a flexible, full-time Client Service Officer. This role would report to a team leader in Valencia and ultimately to the Head of CSM Luxembourg. The role comes with the opportunity to work in an attractive salary and benefits package.

EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.

As a Client Service Officer, you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.

Responsibilities

• Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Coordinate onboarding of new clients and ensure smooth transitions.
• Analyze client feedback and implement service improvements.
• Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody) to resolve client issues.
• Monitor team performance and implement strategies for continuous improvement.
• Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
• Analyse and interpret client data to identify trends, collaborating with other members of the client service team and broader Apex Group client facing units.
• Ensure timely and accurate documentation of client interactions and service activity.
• Oversee the preparation of client reports, presentations, and service reviews.
• Maintain compliance with internal policies and external regulations.

This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank’s goals and aspirations.

Skills / Experience

• Proficient in English business language skills, both written and oral
• 2+ years of experience in client service or account management
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office Suite, and reporting tools
• Excellent organizational and multitasking abilities

What you will get in return

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit the Apex Group CSR page.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.