Bilingual Quality & Training Specialist EN/ES/FR Barcelona

Concentrix; Barcelona; Presencial; EUR 19.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Quality and Training Specialist in Barcelona. In this full-time role, the selected candidate will create training content, conduct onboarding training, and manage QA metrics while ensuring effective communication with staff. Applicants should be bilingual in Spanish or French and English, possessing advanced office application skills. This position offers a gross salary of €19,600/year with additional bonuses and a comprehensive training program.

Servicios

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Great location in Barcelona

Formación

• Bilingual or proficient in English plus Spanish or French.
• Advanced skills in office applications and CRM.
• Excellent communication skills and ability to inspire others.

Responsabilidades

• Create content for trainings.
• Provide training to new Advisors.
• Update and maintain the Knowledge base.
• Monitor CSAT and ensure accuracy.
• Identify QA problem areas and manage projects.

Conocimientos

Bilingual or proficient in English plus Spanish or French

Advanced user skills of office applications and CRM

Excellent communication skills

Capacity to motivate and inspire people

Descripción del empleo

A global technology and services leader is seeking a Quality and Training Specialist in Barcelona. In this full-time role, the selected candidate will create training content, conduct onboarding training, and manage QA metrics while ensuring effective communication with staff. Applicants should be bilingual in Spanish or French and English, possessing advanced office application skills. This position offers a gross salary of €19,600/year with additional bonuses and a comprehensive training program.